I now know there's a store there with a problem, I'd like to avoid this store as well. You've contacted them via email, and got "have a nice day" as a reply.. so you've given them a chance...

I'd like to know which store this is. The only way that might change this sort of policy is if they see that their actions have hurt possible chances of getting future customers from this site.

And, well, I don't see a great deal of point in posting the topic if you're NOT going to name the store, in so long as you've contacted them via email and given them a chance..

On the side of mainstream DVDs, I had problems getting discs from both DVDboxoffice.com and themoviestore.com.

themoviesource.com has excellent customer service, and kept in contact with me keeping me updated and rectified the problem with no pain. = Good company. Buy stuff from them.

dvdboxoffice.com has the worst customer service I have ever encountered from the web. If I was local, or within several hour's drive I'd go around there with a damned axe handle. A problem from December is still not fixed. And now I'm calling my credit card company. = Bad company. Do NOT buy stuff from them.

scipio

Edited by - scipio on Feb 22 2001

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I thought I was obvious with who the "big" site was. I guess not. It's Empire. I could pay extra for shipping to ship what's in stock. But the stock indicator said 3 to 4 days. In 7 days time, an additional title was back ordered that wasn't when I placed the order.

I just don't agree with their shipping policy, so I simply won't order from them anymore. No prob.

- [ invalid url ]

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It is very possible that your disc may have already been allocated (reserved) to your order, and that Empire is not shipping it to someone else who ordered it after you because you already have "dibs" on it.

I don't know if this is the fact either, but I wouldn't make any assumptions. I work on the IS side of Warehouse/Order Management, and in our system, the inventory is allocated to the order at the time of the order (not the shipment). Therefore, if I have processed orders for 10 units of something, and have not yet shipped them, although my "On-Hand" inventory still shows the 10 units, by "Available" inventory has already subtracted this inventory to keep someone from trying to sell it again.

Once again, I have no idea if Empire does this on not, But I have made the same type of assumptions that you are making, only to find that my order ships the next day.

By the way, I agree with you 100% about inventory being the problem of the vendor (not the custmer) and that in a backorder situation, the vendor should incur the cost of additional shipping (except in the case of Pre-orders)

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Edited by - 2dvd on Feb 23 2001

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I do not think empire works that way.
Holding your DVDs when an order is placed.
I had recently placed an order with them.
I put in one mainstream title that happend to be out of stock into my order...

When that one came in stock.. two of my adult titles had the out of stock message.. i waited a few days.. and one of them came in stock...
after a week and a half.. the other title never came back in stock.. so I cancelled that particular title..

I should have emailed them to ask what the problem is.
Why they didn't save my title when i first ordered it...
what if the title went out of print?

Evil_RIP

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Back-order is "stupid" as long as they can't guaranty the
day estimation of DVD arrival :(

Usually "backorder" is not over than 1 week to be in stock,
if over than 1 week it should be "out of stock".

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