So far they have shipped all my DVD's at the same time in one envelope with just the covers and discs and they only charged me once for the shipping and it was not that expensive as you paid for just 7 DVD's.

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But it's not so much that that is getting my dander up, but rather being charged large amounts every time I have a bit of my order sent to me! I can tell you something, this never happened when I used to pay by money order!

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Please try emailing me directly with such an inquiry next time you have a question such as this.

We charged you for the items shipped (2 items) and in full for the shipping fees of all the items in the order. When the backorders come into stock they will be shipped to you at NO additional shipping fee via global express. We do not charge for the product cost of a backorder item until they ship. Thus, we shipped ahead the in stock titles at no additional fee so that you will get them as soon as possible.

I apoligize, but the past two posts you made in the forum were not accurate as to our service; furthermore, one topic was heavily edited by you. I also believe that a moderator warned you on the last two posts.

For me to provide the best service possible, emailing me directly with such inquiries is the easiest method for response.

Thanks!

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To all readers, please contact retailers first and make sure you give them ample opportunity to respond to your emails before using these forums to complain, especially allowing for time difference. Please ensure any complaints are accurate and please refrain from editing posts in a manner that alters the sense of a thread. Thanks!

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EDIT: Oh yes, and if I want to ad something to the message that I forgot.

Edited by - Mojo on 5/11/2004 6:04:34 AM

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Now that you've been told that a week is a reaonable time to wait before posting CS issues here I really don't want to see any more of these substitute-for-email posts from you on here, without you waiting a week for an email reply. Just to clarify, in case you "forget" again, 2 days does not = a week. 3 days does not = a week.

I hate to lay down arbitrary rules like this when commonsense should suffice, but after seeing you still argue the point after Steph, Gabriel and myself have all told you it's not on only days apart it's obvious that commonsense is not working.

Fivestar also has their own forum, which you can find here and they also have their own Customer Service section of their forum. Since these are Fivestar's own forums, I expect that Ethan et al would check those forums more often than ADT.

Hopefully I've been clear enough with this post.

scipio

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