Secrets Shared By Two - review by Captain Jack| Author | Post |
|---|---|
| newby010 Member Singapore 6 Posts 1/02 |  Posted - Jul 23 2003 : 6:22AMI recently placed an order with these guys as I found their classics selection to be very extensive. I received an email from them 2 days later telling me that they couldnt process my order with the credit card issuer. They requested for me to fax to them a copy of my credit card and an authorisation letter. I wasnt comfortable with that arrangement so I went to sort it out with the issuer instead. I then asked the action-dvd guys to re-process my order, but received no confirmation. I checked with my issuer and got a negative confirmation on the order 2 days later and sent another friendly reminder to action-dvd; again, no reply. i checked the order status on their website and it's still pending. all i'm asking is for them to either cancel my original order and i submit a new one OR proceed with this one. the email add is their sales / customer service add; if i cant reach them there, where else can a man go?  [Link] |
| timotei Member UK 271 Posts 4/02 | Posted - Jul 23 2003 : 4:23PM I guess you'll have to play ball if you want Action to proceed with your order, or cancel and take your business elsewhere. Wasn't it this place that someone on this forum had trouble with before, as they lived in a country which was blacklisted for this reason. Ramsey, maybe?  [Link] |
| scipio Senior Member 1901 Posts 2/00 | Posted - Jul 24 2003 : 9:41PM cheers, scipio [Link] |
| newby010 Member Singapore 6 Posts 1/02 | Posted - Jul 25 2003 : 6:17AM This is my 2nd time actually, just that I'm using a different card. In any case, I checked with the card issuer, and found that ACTION have blocked off the payable amount on the order on my card, meaning they are processing it and waiting for the full order to fill up before shipping. While that settles my concern, I wish they could be more customer-friendly and be more responsive. Life blood to any business is repeat orders from satisfied customers. Case closed..... for now. [Link] |
| newby010 Member Singapore 6 Posts 1/02 | Posted - Aug 5 2003 : 8:42AM so, i cancelled the order and decided to take my business elsewhere. took your advice, timotei.... [Link] |
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