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All Forums > International Shopping > International Shopping Forum Page 5 > Actiondvd reliabilty?
AuthorPost
sir wankalot
Member

UK
904 Posts
5/03
Posted - Jul 17 2007 : 8:15AM
Had an order sent 13 days ago and it still hasn't arrived. I'm in the UK.
Wondering if any other buyers have had to wait this long with global priority mail from Actiondvd?
I'm always suspicious about a retailer i haven't used before putting the full value of the package on the customs form.
Adultdvduniverse did this and it took over 3 bloody weeks to arrive, not to mention the nice extra charge!
Usps isn't recognising the tracking number....surely it would have been scanned in by now?
Ryan1481
Member

210 Posts
1/07
Posted - Jul 17 2007 : 12:56PM
I avoid using U.S. companies because I don't want to pay any customs charges. But 13 days GP and still hasn't arrived doesn't sound good. You sure the order isn't a backorder?
ben3
Member

39 Posts
2/06
Posted - Jul 17 2007 : 3:28PM
They are very reliable. I'd say the problem is rather coming from usps or UK customs.
Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Jul 17 2007 : 7:20PM
Sir Wankalot, I must admit that I was under the impression that Global Priority was not trackable.
However, I could be wrong as there seems to have been some change to USPS services, as this service seems to have been renamed International Priority Mail and the flat rate envelopes are very slightly different, and the rates have gone up about $1. Some stores have yet to update their shipping options and rates.
Anyway, that's not exactly helpful, and I don't see any point in speculating what has happened. What I can say that from extensive experience of using this service, though they usually come in 4-5 days, maybe a week, I have had some Global Priority deliveries take up to two weeks, and recently industrial action in our postal service hasn't helped.
sir wankalot
Member

UK
904 Posts
5/03
Posted - Jul 18 2007 : 6:46AM
I think global priority can be traced up until the point it has left the USA.
Action-dvd sends covers and discs seperately (at my expense), so i'm actually waiting on two packages.
I could understand the discs being held up at customs but not the covers.
One title i've ordered for a friend and i am now at the point of considering reordering this from another retailer.
Even if the order turns up tomorrow i could not recommend Action-dvd because of slow shipping. Maybe usps have a problem shipping from Ohio?
1.We have only had a one day postal strike.
2.Two packages sent seperately...at least one should arrive in normal time.
 
Ryan1481
Member

210 Posts
1/07
Posted - Jul 18 2007 : 12:01PM
Wankalot, GP should not be taking two weeks or more, period. I've ordered with GP in the past and it's never taken that long. Normally 4-5 days max. That's why I'm sticking to bukkakeshop.com. They send dvds on the monday i get 'em wednesday or thursday from austria. Lovely jubbly
As for postal strikes, like you said, we've had one day postal strike. That won't put the sorting offices back 10 days, lol.


Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Jul 18 2007 : 3:45PM
1.There have been two one day postal strikes in this period. This may not explain the delay in its entirety but don't be surprised if this leads to items going astray. From what I have heard on strike days managers try to do jobs they don't usually do, and things go wrong...
2. Take your point, but look at it like this - I am not sure exactly how the system works, but basically they fill a container with the mail from Ohio to UK in a given period, if all in same container and container is delayed then both items will be late.
If unhappy, contact Action-DVD and see what they will do about it. I feel obliged to reiterate my point - Global Priority CAN take two weeks.
Edited by - Gabriel Nine on 7/18/2007 3:49:18 PM
Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Jul 18 2007 : 3:53PM
Moderator note - Ryan, there's no need to quote the whole post, please quote relevant part or address person by name, as per forum etiquette. Thanks!
tdp
Member

106 Posts
3/03
Posted - Jul 18 2007 : 4:35PM
I've ordered from Action before - admittedly a while ago - with no hassle whatsoever (although I do object to their charging a reletively hefty amount to ship artwork along with discs internationally). Coincidentally I ordered from them last Saturday (also to the UK) and got email confirmation of shipping within 24 hours. Please let us all know when your package arrives and I will do the same.
sir wankalot
Member

UK
904 Posts
5/03
Posted - Jul 19 2007 : 7:11AM
Will do.
I just hope it arrives before the next set of postal strikes due on 25th July.
sir wankalot
Member

UK
904 Posts
5/03
Posted - Jul 21 2007 : 10:07AM
Arrived today 21st July. It had been stamped as sent on the 3rd July....so 18 days in all.
Reason for delay? It had been opened by Royal Mail on behalf of customs. Not sure why that meant a 10 day delay...probably the amount of time it took to pass around the office and wank off over.
Luckily nothing was taken and no 'duty' payable (Action-dvd had been very reliable in this respect).
One weird thing. It all arrived (discs and covers) in one envelope. I have asked Action-dvd to confirm they definitely sent discs and covers seperately (which i had to pay extra for).
If so, it would mean Royal Mail opened both envelopes, put the covers in with the discs and discarded the second envelope. Slightly odd.
I'll check the weight of the envelope to see if it tallies with whats on the declaration.
There was no tracking number on the envelope (although Action-dvd had given me one) but it was 'priority mail' and cost $11.00.
Action-dvd said that usps confirmed the package as leaving the US on the 7th.
Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Jul 22 2007 : 4:51PM
Glad to hear you got your goodies at last, though I hope you can let us know if Action-DVD did ship two envelopes or not - if the Royal Mail did as you suggest then it sounds to me that they would be exceeding their powers.
Damn~small~penis
Member

100 Posts
4/04
Posted - Aug 12 2007 : 10:20AM
I've been buying from Action DVDs for years, and they are very reliable. DVDs generally take about 10 days to arrive from the US. Covers are sent separately and so far, I've not been charged any duty for any of my purchases.
Their CS is not too bad either, a couple of time, I've had a missing DVD from a 2 disc special edition title. A quick email to them and a replacement is sent straight away.
sir wankalot
Member

UK
904 Posts
5/03
Posted - Aug 12 2007 : 6:21PM
I didn't get round to checking the weight of the package (it would have meant taking all discs and covers back to the post office).
Also how accurate was the weight declared in the first place? Not exactly a vital part of the declaration for most sellers. I think it was rounded up.
When i emailed Actiondvd they said covers/dvds were sent in 2 envelopes.
If this is true, Royal mail have taken a liberty by repacking all items in one envelope. No way of proving this though.



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