Thanks for the post. Believe me, no one was as disappointed as I was when the error was caught. We had thousands of DVDs in the wareshouse and a decision had to be made. Send it out or hold it back and re-replicate. I chose to send it out as is and get another master done so that future copies are corrected.
In response to this problem, we have made procedural changes. We will give ourselves more time to proof the finished product so that navigational errors on the DVD will be caught before the product goes out.
I hope this clarifies things. I would never intentionally mislead a customer.
We are committed to always doing better.
Thanks!
Michael
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