New Pornstar Interviews - [more]
Little Puck Interview

"I’m a woman of varied tastes. I can get off to a lot of different things. I enjoy switching it up."
All Forums > Shopping Info > Shopping Info Forum Page 41 > Adult DVD Now not shipping as they should
AuthorPost
astroknight All-Star Supporter
Questionable Moderator


Tastes so good...
4187 Posts
11/99
Posted - Jan 9 2002 : 3:16PM
Wow. I've just had my first problem with ADN. I placed an order about a week ago and it just came in on Airborne Express. I have nothing against AE, but I selected 3 day UPS, which is clearly listed on my receipt. Once again, I wouldn't have a problem with this if AE delivered in 3 business days, but the label itself says that it was shipped on Jan. 02, five business days ago! I'm about to drop ADN a line, but wanted to drop everybody a quick warning.
astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - Jan 10 2002 : 8:56AM
Well, ADN sent me an e-mail to explain themselves late last night. They claim to be having problems with UPS's prices so they're upgrading everybody to 2 day Airborne Express. This would be great if AE could figure out how to deliver in 2 days! ADN claimed to check on the shipment and that AE claimed to have tried to deliver it the next day after it was shipped (a Thursday). I ship everything to my workplace which has a large sign next to the front door stating our hours. Somebody's here weekdays from six in the morning until four in the afternoon (a ten hour window). I can possibly understand AE getting here late the first day, but with 2 day shipping when there's a sign next to the main business door how the heck can you screw up delivering the next day to satisfy the 2 day claim?
astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - Jan 10 2002 : 2:02PM
I e-mailed ADN this morning stating what I said in the last post as well as telling them that I didn't think I should have to pay for the shipping since it took a week rather than the 3 days I agreed to pay for. I also told them that since I can't rely on them shipping with a company that does things in the agreed upon time I don't think I'll be using them in the future and to thank Airborne Express for the loss of a customer.

Unfortunately, ADN's customer service went down the tubes here. They reiterated that this could be a one time problem for my area and that they're sorry I feel that way. Their solution to the problem was that I put a note with my orders in the future not to use Airborne Express. In other words, and thanks for the money this last time. It's too bad, since they've been one of my top choices in the past.

astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - Jan 10 2002 : 3:06PM
Yet another e-mail in the saga. ADN is now refunding me shipping since Airborne Express could not explain why another attempt was not made within the specified time and is crediting them for the shipping charges. It's nice to see that ADN's customer service was working on it even when it didn't sound like they were. This is the ADN I was used to using and now will be again.
Steve K.
Deactivated User

840 Posts
11/01
Posted - Jan 10 2002 : 7:48PM
I have recently been buying from AdultDVDNow and I find them very good. I always use USPS Proirity Mail and its always here in 2 days (if my order ships today it will be here on saturday.) I just placed another 3-DVD order from them and can't wait to get it Saturday :)



Jump To: