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All Forums > International Shopping > International Shopping Forum Page 4 > adultdcdmovies utterly useless customer service!
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sir wankalot
Member

UK
904 Posts
5/03
Posted - Nov 1 2008 : 9:28AM
adultdcdmovies/AdultAsianAnime.com/AdultBlurayHDDVD.com
Whatever they like to call themselves, have an utterly slow and useless customer service.
When my card was recently declined with them i rang my bank to let them know this was a genuine transaction.
At this time i noticed there was a fraudulent charge on my card. As it was for only £40 my bank didn't seem too concerned...they mentioned i could cancel my card but seem fairly ambivalent. Given that i wanted cdmovies to get this order out to me asap... i went ahead & emailed cdmovies back telling them to go ahead and retry.
The reply i got from them was "which order, which card"?
For fucks sake...which card do you think? I've only got one on file with them. Which order?
Oh i don't know....maybe the one that you have just emailed me about? Maybe the one that is still in the subject line of the email? Or maybe the one that you only had to scroll down and read (seeing as i was merely replying to the initial email they sent me about this fucking order).
In any case i only have one order outstanding so i guess that was the one!
Now the thing with cdmovies is you only get one email reply a day (if you are lucky). So when i made it childishly clear which order i was talking about....i knew nothing would happen for 24 hours.
That email would have reached them on the 28th Oct. Since then nothing. I have sent another 4 since.
Oh.. and my card was then hit with a £1400 ($3000) fradulent charge.
Of course, i'm straight on the phone to the bank. This time i'm straight through to the fraud department and my card is cancelled (no waiting for cdmovies to confirm they charged me sucessfully).
The lady is listing various other bogus charges....and i eventually establish cdmovies have charged my card on 29th October.
I still have not heard from cdmovies and my account details online still state 'card declined, order not shipped'.
I even checked to make sure there is no public holiday currently running in the US.
I have a guy asking me about the dvds i ordered on his behalf. My reply to him is ..."well they are ready to be shipped...they might have been already...i'm not sure...i'm waiting for a response". It sounds like i'm fobbing him off.
He'll be asking for his money back soon if these unprofessional idiots don't pull their fingers out of their assholes and get back to me.
I am starting to wonder whether they were capable of keeping my card details safe? Maybe this is why my card was compromised. I only use it to order online dvds from retailers on here...but mostly with them.



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Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Nov 4 2008 : 4:07PM
That's poor service to be sure, but just to clarify - are your bank attributing the fraudulent charges to adultcdmovies, or were they from another source?
I've had this sort of palaver myself, with the bank blocking the charge till they confirmed with me that it was kosher - I had to contact both the bank to get the charge allowed, and then the vendor to tell them they could go ahead.
Speaking generally, I am afraid that one of the risks involved in online shopping is that the trustworthiness of staff who are entrusted with processing card details is paramount - otherwise all the online security measures are worthless.
Unfortunately, use of automated payment gateways (automated online card processing operated by banks) like World Pay which would help protect the customer and assist retailers with security seems pretty rare on adult DVD web sites - I've seen some on European stores but never on a US store. I presume this sort of facility is much harder to get for businesses in the adult industry.
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ORGAZMIK
Member

Switzerland
133 Posts
3/01
Posted - Nov 5 2008 : 6:15AM
Actually all companies processing and storing credit card information are forced to be compliant with PCI. These are rules by Visa and Mastercard about how to protect data and infrastructure. One of the rules is that card information may never be fully displayed - internally and back to the client. In other words, staff will never see your card information and therefore will not be able to steal it if the rules were implemented properly.
From what I've heard there are a lot of companies out there that are still not PCI compliant. Orgazmik went through this process already three years ago, there is indeed a lot to take care of.
-Peach
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Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Nov 5 2008 : 1:03PM
Quite true, but the key phrase here is "if the rules were implemented properly". Without giving too much away, I can say from business experience that while companies in e-commerce are supposed to be PCI compliant, in practise many will say "what's PCI?"
A lot of businesses (in e-commerce or just those who gather some form of private data) are still extremely lax about securing data and unlike Orgazmik have taken no serious steps in implementing appropriate anti-fraud measures.
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sir wankalot
Member

UK
904 Posts
5/03
Posted - Nov 6 2008 : 10:39AM
I have no idea where the breach of my card details were made. My online purchases are pretty much all adult dvd retailers (adultcdmovies, adultdvdempire, adultdvdnow, adultdvdbestdeal, x-rent, adultdvdpacific, adultdvd69).
I wouldn't suggest the problem lies with any of these retailers unless another ADT member has had similar problems recently?
I would be naturally more suspicious of a Bangkok travel agent where i used my card to book a flight. However this was way back in december 2007.
There has been a recent case of an Indian hsbc employee fraudulantly using customers details when working at a call centre (when i call hsbc to discuss credit card fraud i am put through to their call centre in Bangalore)....so, essentially the breach could be anywhere.
Most of the fraudulant transactions have been made in Spain, and i haven't used my card to buy anything from there.
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ORGAZMIK
Member

Switzerland
133 Posts
3/01
Posted - Nov 7 2008 : 4:58PM
One thing never to forget: Card information as well as any personal information can also be retrieved right from your computer if it's not protected properly. Keylogger programs and trojans that read every keystroke and forward it to a thief are out in the wild.
So not in every case you can blame an e-commerce site (or the bangkok travel agent).
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