New Pornstar Interviews - [more]
Little Puck Interview

"I’m a woman of varied tastes. I can get off to a lot of different things. I enjoy switching it up."
Participate...

log in
register
Browse...

Etiquette
Active Topics
Popular Topics
Member List
Search
All Forums > Shopping Info > Shopping Info Forum Page 33 > adultdvd69: My worst service experience ever
AuthorPost
ObiBong
Senior Member


1162 Posts
12/02
Posted - Aug 19 2003 : 4:40PM
Did this place burn down like Walter's video store? I ordered two discs from them two weeks ago. But instead of College Invasion 1, they shipped Shane's World 32: Campus Invasion. I emailed them, and I got a reply that said they'd ship the right movie right away, and could I just send back the wrong one?

Fine, so I did. A week goes by, no College Invasion. I send a couple of emails, they go unanswered. I check their site, and I see the service email address has changed, so I send another email. Two days later, still no answer, still no movie. Meanwhile, tracking info shows they've gotten the disc I sent back.

Today I've been trying to call them, and there's no answer. So at this point, two weeks in, I've been charged for a movie I didn't want, paid for shipping to return it and three long-distance calls for service that ain't available. Total radio silence for a week. Now what?

I guess the moral of the story is stick to retailers you trust, and don't try to save a buck-fifty by using the price search.

Edited by - obibong on Aug 24 2003


[Link]
ObiBong
Senior Member

1162 Posts
12/02
Posted - Aug 20 2003 : 4:35PM
More on my tale of woe:

So after getting no response on the phone, leaving them a message and not getting called back, I sent them one more email detailing my attempts to contact them and threatening to challenge the charge with my credit card company if they didn't let me know what was going on.

Lo and behold, that got some attention. Nice to know that you can get a response as long as you threaten them. This is the email I got in return:

We are a little behind on return process due to our server move.
We will send you the correct disc soon.
Sorry for all the trouble.

Sincerely,
Bestsell.com


Soon? What the fuck is soon? Gee, thanks a fucking million, but don't go out of your way or anything. I think at this point I can very safely recommend that you never, ever deal with these incompetent, unhelpful weasels.

OK, done venting.

Go To Top of page
[Link]
SyberScott
Senior Member

1462 Posts
1/03
Posted - Aug 20 2003 : 4:39PM
Soon usually equates to "never"
Go To Top of page
[Link]
ObiBong
Senior Member

1162 Posts
12/02
Posted - Aug 23 2003 : 9:39PM
Well it doesn't mean "by the end of the week", apparently.

After a final irate email, making it clear that I was perturbed not just because they lied when they originally said they would send the right DVD "immediately" but especially because they wouldn't respond, I got a three-line apology.

But no disc so far.

<Edited to add:> Unbeknownst to me, my girlfriend picked up my mail earlier today. College Invasion did arrive today, which wraps things up from reporting the problem to resolution in a neat 20 days. Ugh.

Edited by - obibong on 8/24/2003 3:05:56 AM

Go To Top of page
[Link]
SyberScott
Senior Member

1462 Posts
1/03
Posted - Aug 24 2003 : 5:24AM
Safe to assume you won't order from them ever again?

Go To Top of page
[Link]
 
ObiBong
Senior Member

1162 Posts
12/02
Posted - Aug 25 2003 : 6:49PM
Fortunately, I do have some ability to learn from my mistakes.

In their defense... uh ... no, there's no defense.

Go To Top of page
[Link]
All Forums > Shopping Info > Shopping Info Forum Page 33adultdvd69: My worst service experience ever

Previous topic: butt plugs
Next topic: Looking for any used bi DVD's traded or sold?



Jump To: