Hello All, Its been about 10 years? if not more since I have posted here.I always had great feed back form everyone here. But since I have not read any reviews, I decided to give one myself from this company and I was charged during the trail basis. Cancelled after the trial and was still receiving rentals and was yet charged again. I was also yet charged once again, stating the fact the rental was not received on time, when both DVD's were shipped together.
Not quite clear as to your problem the way you worded it. They do have a help line and various ways to contact them. I only buy dvds from them and have never rented from them.
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Posted - Mar 9 2015 : 12:41PM
Please either change your subject line or be more clear about what "illegal practices" you think Adult DVD Empire is engaging in. They are one of the best companies we work with. They provide excellent customer service. I'm sure if you gave them a chance to correct whatever problem you are having they would clear it up.
Hello, "Evil Angel Is Best", we've just sent you a private message here on ADT. We are happy to look into this further for you if you will please message us back. Edited by - adultdvdempire on 3/9/2015 4:50:40 PM
It'd be nice if the OP would bring us up to date on his grievance. Not trying to sound like a shill, but having purchased from Adult DVD Empire for years, I've never had a problem. The only incident was once a parcel got mangled and crushed on the edge of the sturdy corrugated cardboard box and several of the dvd cases were crushed. I contacted their customer service via e-mail and they responded right away telling me to check to see the dvds played properly. They said they'd replace any damaged discs and the cases. The discs played fine and I told them I could hardly blame them for the damaged cases as it was the shipper who mangled the box. So in my experience no problems and they were willing to resolve the problem right away, no argument. I'm assuming the OP's problem was resolved in a satisfactory manner. I don't think it's fair to throw out an accusation and not report if and when it was resolved or not.
We've reached out to try to solve this issue for the customer, but have never received any reply. I can assure that our customer service team would have solved this for him if he had contacted us directly. Thanks for having our back Float_my_boat, I'm glad we have customers like you! -Ryan AdultEmpire.com
^ I primarily responded to the OP simply because I have always had exemplary service from Adult DVD Empire and found the subject header kind of questionable. I wasn't the only one who responded saying to contact your customer service and Janitor said that yours is "one of the best companies we work with." Like most of us here we want to spend our money wisely and deal with companies that handle their business in an efficient and professional manner. I looked at some of the comments here on ADT when I decided to try online ordering (years ago) and decided to try Adult DVD Empire and have always had great service. I love the fact your website actually shows your inventory. If it shows 1 copy in stock and you decide to put the dvd into your basket, you'll find it comes up as "on order" if you do purchase the disc. Much better than some other places that show the disc in stock and after you commit to buying they send you a backorder message. When you order Adult DVD Empire they get your merchandise into the mail stream fast, definitely within hours of ordering. It's easy to get free shipping with a reasonably small order and if you order $75 or more you get a choice of a free dvd. I live on the west coast and request media mail (the free service with minimal purchase) by the USPS and it gets here fairly quick. The last order took 4 days. Whenever it took longer somebody dropped the ball at USPS. The tracking has shown the occasional miscue by the USPS. The packages are always clearly labelled and well packed. It just kind of grated me that somebody threw out some poorly worded (I still am not clear what his problem was) complaint that probably could have been resolved with an e-mail or phone call. If somebody does their job well, they deserve our business. The fact you folks help subsidize this website is another nice plus. Thanks!