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| dagstor Deactivated User 63 Posts 7/03 |  Posted - Sep 5 2003 : 5:48PMI am so disappointed. I thought Adultdvdempire was the number one porn dealer. Great sites, fast delivery and very pro. But not when it comes to the replacement policy... I received my order about a month ago, but the title, "Depraved Fantasies" was defective. According to Adultdvdempire there would be no problems with replacement - if I only returned the DVD. So I did. After some thirty days there are still no replacement in sight. Why, the title is NOT AVAILABLE. Adultdvdempire admit that. (And you can tell by their web sites also.) No one knows when it will be back in stock again. I have suggested to replace with an other title - or refund to my credit card, but they will not listen. They don´t even answer emails anymore... I am so disappointed. [Link] |
| Ramsey Senior Member Trina Michaels fan 10332 Posts 10/02 | Posted - Sep 6 2003 : 6:19AM [Link] |
| Gabriel Nine Senior Member Firecracker 1273 Posts 8/01 | Posted - Sep 6 2003 : 6:41AM I guess it wouldn't hurt to politely prod them again and see if they respond. It's simply bad form for them to ignore your messages when you have a legitimate complaint. I wonder if anyone from Adult DVD Empire might care to comment... [Link] |
| sdc Member 236 Posts 4/03 | Posted - Sep 6 2003 : 6:52AM ADE have an excellent website, keep a lot of items in stock and despatch orders promptly. However, in terms of customer service (not to mention price), they have a lot to learn. SDC [Link] |
| Ramsey Senior Member Trina Michaels fan 10332 Posts 10/02 | Posted - Sep 6 2003 : 10:13AM [Link] |
| dinges Deactivated User 1 Posts 9/03 | Posted - Sep 7 2003 : 6:46AM Good to see I´m not alone about this matter. To Gabriel Nine: No, I cannot understand why they do not make good for my loss-defective DVD title "Depraved Fantasies". They could easily refunded $23.95 to my card - or replaced with a title which is in stock. I will never place an order with Adultdvdempire again.
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| Empire Man AdultDVDEmpire.com 165 Posts 12/00 | Posted - Sep 12 2003 : 4:40PM we have since fixed the problem. I've spoken with our customer service manager and she was unaware of the problem. Please email our customer service at orders@dvdempire.com ask for your email to be forwarded to Erika, and reference this thread and your order number and she will promptly resolve your problem. also, please note that our customer service dept. is only open M-f from 9-5:30 EST. [Link] |
| Gabriel Nine Senior Member Firecracker 1273 Posts 8/01 | Posted - Sep 12 2003 : 4:44PM [Link] |
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