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All Forums > Shopping Info > Shopping Info Forum Page 14 > AdultDVDEmpire broken/lost rental discs
AuthorPost
RAF
New Member

1 Posts
6/08
Posted - Jun 8 2008 : 7:28PM
Has anybody had problems with rental DVDs getting lost or broken? I've been using the ADE rental service for a about a year and a half or so and have been very happy with it (although a few less "out to customers" would be nice). My problem is that it seems like an excessive amount of discs have been lost or damaged by the USPS. I'd guesstimate that maybe 10-15% of the discs have had problems. Some months are particularly bad (I've had something like 6 broken discs in one month). Just a couple of weeks ago 2 discs were lost on the way back (I don't have nearly the same problems with Netflix; maybe 1 or 2 discs a year). I've used different mailboxes to send stuff and it doesn't seem to make much difference. I'm in Chicago, home of the worlds worst branch of the postal service, and was wondering if anyone has had the same sorts of issues in other parts of the country . I'm hoping ADE doesn't suspend my account (I'm actually kinda surprised they haven't yet).
Flash All-Star Supporter
Golden Age Classic

11018 Posts
5/01
Posted - Jun 8 2008 : 7:34PM
Netflix discs don't travel as far, as most areas have a local distribution center. Mine just go an hour up the highway. Adult DVD Empire's travel further which would mean more stress probably on the disc per trip (I don't know the specifics on the envelope but if it is the same as Netflix's this would hold true).
KINGOFKINGS
Member

116 Posts
2/06
Posted - Jun 11 2008 : 11:18PM
i have been a member for almost 7 years the best place to rent from.i started about 4 months ago getting a lot of broken dvds about 15 or 20 in like a 2 month period. they always resend right away and never had a problem. and they just recently started adding a piece of bubble wrap in the envelope and have had no damaged dvds since.
backdoorman
Senior Member

Shake for me girl... I wanna be your backdoorman !
2776 Posts
10/07
Posted - Jun 14 2008 : 7:00PM
I just got a broken one from Netflix and xrent as well in the last 10 days. They are replacing the discs. xrent with a coupon and netflix with a substitute. I've never rented from ADE. I think the problem lies mostly with the postal service employees.



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