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All Forums > International Shopping > International Shopping Forum Page 26 > AdultDVDNow - Do they respond to emails anymore?
AuthorPost
RichardUK
Member

London
32 Posts
2/01
Posted - Jul 3 2001 : 4:12PM
I've recently sent two separate enquiries to AdultDVDNow by email and never get any response from them. During the earlier part of this year when I started using them, they sent emails to say that they had received my order, when it had been dispatched etc but now, even those acknowledgements have stopped. I also saw in earlier threads that AdultDVDNow contributed to the various topics but I haven't seen that in a long time. Have things changed at AdultDVDNow since this lack of response is quite frustrating??

I always order through this company as they do offer good service in delivery and reliability and wanted to know if they stocked certain titles that were not advertised on their site. Does anyone know if sites offer a service where they will obtain titles that are not usually held in stock? I'd be interested to hear. Thanks.

Jay
Member

San Diego, California, USA
54 Posts
4/00
Posted - Jul 3 2001 : 6:16PM
In response to RichardUK, perhaps we have an invalid email address for you. Our auto response system is still in place and I just tested it to be sure. We respond to every customer's request generally within 24 hours, however, on Monday's it can be heavy, and the wait may be more.

However, your email is important to us, so please email me personally at jbarron@addvd.com

Thank you.

Jay Barron
CEO
Adult DVD Now
Http://www.adultdvdnow.com
Alphacom Distribution, LLC

RichardUK
Member

London
32 Posts
2/01
Posted - Jul 4 2001 : 2:52PM
Thanks for that Jay, I will take up your offer and send you an email. By the way, the details given on the "Contact Us" page on your site give the email address as different to the one you quote as being "info@alphacomdvd.com"
discobird
New Member

Montreal, QC, Canada
1 Posts
7/01
Posted - Jul 7 2001 : 8:52AM
Just a quick note to RichardUK and Jay that perhaps RichardUK did use the correct e-mail address, since I received no e-mail confirmation after I placed my order either. However, my e-mails received a combination of prompt and delayed responses, though I always got an answer.

Cheers!




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