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All Forums > Shopping Info > Shopping Info Forum Page 22 > Anyone else have problems with adult cd movies?
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veronica_mars
Deactivated User

Arizona
106 Posts
6/05
Posted - Feb 1 2006 : 10:02PM
I have ordered from a lot of companies and never had a single problem, but with this company, I had the single worst online experience I've ever had.

I didn't like the look of their site, so I must admit I had a gut feeling I was making a mistake, but they had some title I couldn't find elsewhere, so I took a chance.

Unlike any other place that I've ordered from there was no listing of whether the titles were in stock. I assumed if they weren't there would be some kind of mention, rather than vice versa, and that was a big mistake.

They have nothing in stock and routinely take a week to ship out orders.

Anyway, there was a coupon here for $5 and it wouldn't take it when I was checking out. I'm not a chimp...it wasn't complicated to put the coupon in, but it kept being rejected. So, I actually called really quick and the person who answered TOLD ME that I should put in the order notes space a mention of the fact that it didn't work and that they'd take the money off before shipping.

So I placed the order. I never received any confirmation. A few days passed and I was waiting for a shipping notice and finally went back to the website. The order was placed on the 24th of January and it said the order would go out ON or before Feb 2. I couldn't believe it.

Unlike every other company I've ordered from adult cd movies has no automated way of cancelling an order. I wonder why...

So, since it said on or BEFORE, I figured I'd give it a few more days. They still never shipped my item. I went back to the website, where it states they don't charge until shipment, and took out all of my credit card info from my order and sent them an e-mail telling them what I'd done and that I wanted to order cancelled.

They went ahead and shipped the item anyway!

Actually, the sent out 4 of the 5 items and they DIDN'T take off the $5!! The other order was listed as Backordered. It had already been a week and they finally became aware the an item was backordered today? Had I not checked my account, I wouldn't have even known because the e-mail I received telling me they were ignoring my cancel request didn't mention how much of the order went out or that 1 item was backordered or any info on how long the back order would be!!!

They'd already ignored my request to cancel once, so why would I believe they'd cancel the backordered item. In fact, the e-mail that I received today only stated the items that I found out had shipped today were finally being processed and would ship IF there was no problem when it went through my bank. That e-mail stated if it went through, I'd receive another e-mail with shipping info and a confirmation number. I never received one and it was already 5:30 pm today when the first e-mail came...too late to even ship out from the post office today.

I called the company and the owner was an Asian man who was presented with all of this info and he was laughing at me, telling me I was wrong and stupid, that they had read the note about the $5 discount and CHOSE to ignore it, he told me that the e-mail to cancel might have gone into their spam folder (conveniant), and he went off blaming me and taking no responsibility. He even questioned whether I ever called to ask about the coupon not working.

When I told him I had a long distance phone charge on my bill from the 24th to his company BEFORE the order was placed and he was caught, he changed the subject and said it didn't matter. He did this about ever single thing I said. It was clear he was rude and possibly couldn't even understand what I was saying. I completely lost it and shouted about as loud and as long as I have in a long time.

What can I say? He basically stole my money, ignored my request for the coupon the way his company told me to do, took a week to ship without any update on my order, ignored my request to cancel placed after waiting for 5 days, and then he mocked me and insulted me and he couldn't make one single point. He couldn't answer simple yes or no questions.

I can't imagine that from action-dvd, from adultdvdempire, adult universe, X-rent...or any other company for that matter. I tried to get through to this guy for over 30 minutes and he just wouldn't do a thing. He eventually said, "I take full responsibilty" and when I then asked, so what are you going to do about it...he just went quiet and then laughed at me again.

I've been in business for 15 years and I'd be out of business if I treated my customers that way. Sometimes I can tell when there is simply a mix up, but this guy was clearly out of line. Simply how hard they make it to cancel an order is unlike any other company I've ordered from in the past. Why? Because they figure you'll keep what they ship (when they get around to finally shipping it) rather than go through the process of sending it all back after waiting so long.

I'm just sickened that this company and its owner treated me this way, charged me despite my cancelling the order, and then took no responsibilty for the problem. Should I have yelled? I, honestly, would say almost any other time it would have been better to not do that, but sometimes you can only take so much abuse.

Do the studios care at all about those who sell their videos, because I would sure like to make my voice heard about this company. I was really surprised there wasn't some thread about this here.

Any other posters have these problems?

Janitor
Retired

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6409 Posts
11/99
Posted - Feb 2 2006 : 9:50AM
In July of last year in your "Porn e-tailers are just the worst" thread you said:
You have complained about a lot of companies. I generally take customer service complaints very seriously, as do the stores we work with, but not when you consistently complain about companies. You've called many customer service reps and company owners rude, stupid and even abusive. I know these people. We work closely with them. They are none of those things.
astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - Feb 2 2006 : 11:06AM
Hmmmm. I can't help wondering why if you've never had a single problem you'd start up a thread called Bush is very, very bad...imho.. Although it is rather amusing how that thread starts out
"Vegetarianism for me is about saying ‘yes’ to things - even meat." - Coupling
Flash All-Star Supporter
Golden Age Classic

11018 Posts
5/01
Posted - Feb 2 2006 : 11:07AM
I have used Adult CD Movies on and off over the years and have never had an experience like you have described. I don't like their new web design however I have never had problems with their customer service. They are able to offer the large amount of titles by not keeping much in stock but instead pick up titles from the distributors as they are ordered. It means a slightly longer wait time. Many companies don't have an automated cancelling system online, I just had to e-mail DVD Planet to cancel an order since they don't. I also just had to e-mail Circuit City to cancel one since theirs was refusing to let me cancel an unshipped item.
Based on my experience with them I'll continue to use them off and on.
veronica_mars
Deactivated User

Arizona
106 Posts
6/05
Posted - Feb 2 2006 : 3:27PM
Customer service is dealing with the company personally. How many people have "good" customer service experiences with Amazon.com?

Please, you have a LOOSE intpretation of A LOT.

Try and at least pretend you know something or cite facts before you try and assert these things.

If you know Dean Na personally, well, then I feel sorry for you, but it doesn't make my experience less factual and your defense of people that you know, assuming that is good evidence that they are good people, without knowing personally what went on, only makes you look more foolish, like someone taking on the defense of others simply because you consider them your friends.

That's always the most reasoned way of commenting about another person's experience.

Interesting that you needed to and decided to go back 8 months to a post I can't recall or find myself when I was new to online porn ordering to indict me about my lack of credibility, yet you (purposely) ignore the above quote where I state "I can't imagine that from action-dvd, from adultdvdempre.." That would appear to be a compliment to those companies and a compliment would be something opposite than a complaint, wouldn't it?

So in a year, I've personally had problems with Bush-dvd, while I have an excellent relationship with X-rent (if they are such good friends and because you seem so curious, you might want to check that out) AND I had problems 8 months ago and now with adult cd movies in ordering. Gosh, I can hardly imagine anyone having a problem online once every, say, 8 months buying products. I'm sure that is very rare. I'll be back for some more of your ridiculous and unwarranted criticism in another 8 months.

That you can spout off more about me having MANY complaints and A LOT of problems while ignoring ANY of the actual facts in my post and whether they're true or not, so that could show some kind of pornographic nepotism to these people that you know are, therefore because it's your site, they MUST be good people.

That might work if you like threatening people who challenge you, but if you know Dean Na and you actually felt concern for the truth, before posting a ridiculously inaccurate response, you might have asked for more details or any proof of what actually happened. But judging from your response, facts don't seem to be a high priority to you.

By the way, my OP wasn't asking for the site owner to take my complaint seriously or not. What happened-happened as I stated it did. I used a forum to share an experience that I had, which you needed to go back 8 months to find proof of this being a plethora of complaints/personal attacks. Hardly and it's clear that you're cherry-picking what you want and ignoring anything that contradicts it. Anyone else have problems with Adult CD Movies is hardly an inflammatory remark.

Furthermore, my complaint was regarding rentals and this was regarding another company AND I purposely chose to NOT make the title of this thread an attack on Adult CD Movies. Those are the SUBTLE kinds of differences that you just "happened" to not notice.

Thanks for showing your impartiality.

Edited by - veronica_mars on 2/2/2006 3:34:56 PM

 
Drew Black
broken crankshaft

8011 Posts
9/99
Posted - Feb 2 2006 : 3:34PM
For someone appearantly so knowledgable I think you would at least get Dean's last name correct.
veronica_mars
Deactivated User

Arizona
106 Posts
6/05
Posted - Feb 2 2006 : 3:39PM
Wow, now there is an example of an intelligent reply. You would argue that because I failed to memorize Dean TA's name (off by 1 letter, damn I feel ashamed), that somehow that makes any difference in what is and is not factual?

Please cite any QUOTES from me that suggest that I'm so knowlegable or know more than others or have remotely stated anything like that.

Thanks.

Edited by - veronica_mars on 2/2/2006 3:41:18 PM

veronica_mars
Deactivated User

Arizona
106 Posts
6/05
Posted - Feb 2 2006 : 4:05PM
In my opinion, if a company carries no stock, that should be stated somewhere when you open your account or very plainly on each site where the item is listed or on one of the pages before you check out.

Personally, none of the other 5 or 6 companies I ordered from didn't either have stock or list the approximate wait time for a title. As stated in my OP, for those who actually read it, I mentioned that I noticed some things were strange (in comparison to other sites) and I still chose to order. That was MY choice, despite my gut feeling that I shouldn't.

Also, if they take on average of 7 days for what amount to doing your shopping for you after taking your order and, as they bragged, they are next door to all the major companies, you would think they might be able to get the items sooner and that they would notify you if they went looking for an item and it was unavailable and, therefore, it was backordered. They didn't do this and didn't dispute that they didn't do this.

They told me on the phone to put a note in with my order for $5 off the order and then never did. When confronted, the owner told me it never happened (he wasn't even involved in the original conversation), that I was stupid because I couldn't use the coupon in the first place (that is an EXACT quote), and that he had seen the note before my order went through and CHOSE to ignore it.

When, anyone who runs a good business, should have sent me an e-mail and stated that they had seen the note on my order but couldn't or wouldn't honor it and asking me if I still wanted to keep the order. Instead, he chose to read the note, ignore it, ignore my cancel request, and charge me for all items that he sent.

He then bragged to me that his company was good because they had only charged me for what they shipped and NOT for the backordered item too, when the company's policy is to NOT charge for any items not shipped. So it's somehow special to be doing what they are supposed to do in the first place?

Finally, I don't care why their prices are so low. You learn in business 101 that you don't make prices an issue with customers. It has no bearing. I should not expect that because a price is low that the company doesn't stock items, or a company only has 1 employee, or that it's run out of a tiny garage. Super-bits are only $9.99 at Best Buy right now. You don't buy one, come home and find the disc to skip during playback, take it back, and expect them to say, "What do expect for that amazing price?"

Edited by - veronica_mars on 2/2/2006 4:07:47 PM

Janitor
Retired

Porno movies, sexy videos, xxx. Adult DVD Talk at your service.
6409 Posts
11/99
Posted - Feb 2 2006 : 4:13PM
nepotism? Adult CD Movies is an advertiser, not a relative. Feel free to keep going on and on and on. I only responded so that others reading this have a frame of reference for your "assertion of the facts."
veronica_mars
Deactivated User

Arizona
106 Posts
6/05
Posted - Feb 2 2006 : 4:20PM
Janitor
Retired

Porno movies, sexy videos, xxx. Adult DVD Talk at your service.
6409 Posts
11/99
Posted - Feb 2 2006 : 4:25PM
If you want to be difficult in the forum then go post somewhere else. You are not entitled to post here simply because you exist.
veronica_mars
Deactivated User

Arizona
106 Posts
6/05
Posted - Feb 2 2006 : 4:26PM
If you actually wanted to give them a frame of reference, you wouldn't have provided only the information you wanted, you would have provided a link to the July '05 thread so that anyone interested could make up their own minds.

And, how does that July (8 months ago thread) thread have anything to do with my experience with Adult CD Movies again and what actually happened? Oh, it doesn't.

The quote was "pornographic nepotism". The word nepotism is used in more ways than simply for actual relatives. I hope that I'm not really telling you something that you didn't already know, but I'm afraid that I'm not.

veronica_mars
Deactivated User

Arizona
106 Posts
6/05
Posted - Feb 2 2006 : 4:28PM
Ah, I was waiting for the obligatory, "If you dare argue the facts with me, you need to leave or I will ban you" threat.
Janitor
Retired

Porno movies, sexy videos, xxx. Adult DVD Talk at your service.
6409 Posts
11/99
Posted - Feb 2 2006 : 4:30PM
you're being absolutely ridiculous. you're clearly a difficult customer. as a business owner i would not want to deal with you. in fact i don't.
astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - Feb 2 2006 : 4:31PM
Man, that last sentence I quoted in my earlier post just gets more and more amusing!

"Vegetarianism for me is about saying ‘yes’ to things - even meat." - Coupling

 
Flash All-Star Supporter
Golden Age Classic

11018 Posts
5/01
Posted - Feb 2 2006 : 10:26PM
Steph and Drew do take complaints seriously when they aren't made by insane people. Note when they added Flixes several people had problems with them and Flixes was removed from the price search.
So are you saying you had a problem with one of the discs and they refused to take it back or just making an example that doesn't have to do with anything as I've also never had problems with them taking back a defective product.

I've also never had problems with them not cancelling an order and they've always been very polite with me. Of course given your attitude here and how I can imagine your attitude was towards them.

There was one time that they couldn't honor a price on their site, due to a mix up it was way too low. They e-mailed me letting me know, and what the actual price was and asked if I still wanted it or not.

Just trying to let people know my experiences with this company.


Janitor
Retired

Porno movies, sexy videos, xxx. Adult DVD Talk at your service.
6409 Posts
11/99
Posted - Feb 3 2006 : 7:41AM
There's no point in continuing this thread. I'm sorry if Adult DVD Talk is responsible for any store having to deal with this customer.
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