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All Forums > Shopping Info > Shopping Info Forum Page 51 > Bad experience with DVD Explorer
AuthorPost
Chameleon
New Member

3 Posts
2/00
Posted - Feb 5 2000 : 3:52PM
Has anyone else had DVDs "lost in post"
to countries outside US?
My order did not reach my country, but the company say they are not responsible for "lost in post" items
Janitor
Retired

Porno movies, sexy videos, xxx. Adult DVD Talk at your service.
6409 Posts
11/99
Posted - Feb 5 2000 : 4:05PM
It really depends which country you are talking about. With some countries, like the UK, it's a risk - if we hold companies responsible then they just won't ship there.
So where are you?
Chameleon
New Member

3 Posts
2/00
Posted - Feb 6 2000 : 2:45AM
<<It really depends which country you are talking about. With some countries, like the UK, it's a risk>>
Whats risky about using the US postal service to UK? Same service, country irrelevant. The package didn't arrive at Customs, and didn't arrive at the UK. Does this mean that the US postal service gets a bit crap outside the states?
<<if we hold companies responsible then they just won't ship there.>>
So you think its wrong that a company should be responsible for delivering a product that a customer has paid for?
<<So where are you?>>
Same as last time I talked to you. UK.
Janitor
Retired

Porno movies, sexy videos, xxx. Adult DVD Talk at your service.
6409 Posts
11/99
Posted - Feb 6 2000 : 10:13AM
------
chameleon
sorry for misinterpretting your tone
[This message has been edited by StephDunn (edited February 06, 2000).]
nruddock
Member

UK
92 Posts
1/00
Posted - Feb 6 2000 : 10:48AM
I've heard that some go missing to the UK. Either the postman steals them, or customs can't deal with the number, so dumps them! I hear Hertfordshire might be bad for this!
This is what someone told me!
 
Chameleon
New Member

3 Posts
2/00
Posted - Feb 6 2000 : 12:59PM
I'm glad I don't live in Herofordshire then!!
My DVD collection contains over 40 DVDs from the 'net, all from Canada or US. This is the first problem I've had. (Having a friend in the customs office helps...)
nruddock
Member

UK
92 Posts
1/00
Posted - Feb 6 2000 : 2:11PM
Do you know how many tags you need before they would come knocking?
So I can tell the guy who told me!
dvdexplorer
Member

13 Posts
2/00
Posted - Feb 9 2000 : 11:30AM
Dear Sir,
Our policies are designed to be simple and fair to the customer. International Priority Mail (US Air Mail) service is NOT guaranteed. This means that if the package is lost, arrives damaged, or vandalized we will NOT send you a replacement order at no cost to you.
We are shipping worldwide. However, for certain countries, especially the U.K. have a habit of confiscating adult material. We are not responsible for customs seizures. We can special pack the movies as you request to reduce the potential of problems, but cannot guarantee shipments to any country based upon customs problems.
[url=466339]http://www.dvdexplorer.com/cgi/dvdexplorer/Shop/web_store.cgi?page=store_policies.html</A
Regards
DVD Explorer
sonic
Deactivated User

1178 Posts
12/99
Posted - Feb 22 2000 : 12:29AM
Hey dvdexplorer great price on Diabolic titles!
Reason
Member

135 Posts
1/00
Posted - Feb 22 2000 : 6:59AM
Earlier I was skeptical about DVD Explorer (they did charge for my order in advance, which is not good practice) but they did come through, and shipped my order on time. Also, the answers I eventually got to my queries where polite.
I think they are a relatively small operation. I might order from them again, if they have good prices on something I want.
(One problem, though: they once sent me an unsolicited email newsletter with broken links )
[This message has been edited by Reason (edited February 22, 2000).]



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