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All Forums > Shopping Info > Shopping Info Forum Page 21 > bad experience with fivestar
AuthorPost
covered70
Member

6 Posts
11/02
Posted - Jun 29 2006 : 6:56PM
Hi I was wondering if anyone else has had problems ordering from fivestar DVD. Basically I placed my order last Monday the 19th. I still have not recieved my order today the 29th. I recieved an email saying it was shipped on the 2oth via priority mail. I have emailed them 3 times with no reply. anyone have anything like this happen?

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Asmodeus
Lord of Lust

az-mo-day-us
6338 Posts
10/01
Posted - Jun 30 2006 : 3:26PM
I've been a regular customer of Five Star for a few years now and have never had any major problems. Depending on where you live, if they already sent out the package it may take some time to get to you - even with priority shipping. You may want to call them at 1-800-815-7827 and ask to speak to customer service. Be sure to have your order number when you do and I'm sure they will be able to help you out. Best of luck!
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astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - Jun 30 2006 : 3:49PM
The few times I've had problems with 5 star they've been very prompt in replying. That said, I've also had problems with their e-mails being spammed out in the past by my e-mail clients, so that might be part of the problem...

"Vegetarianism for me is about saying ‘yes’ to things - even meat." - Coupling

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BigBobxxx
Senior Member

2681 Posts
5/04
Posted - Jun 30 2006 : 4:15PM
Most companies, when sending Priority Mail, usually purchase the proof-of-delivery service which has a trackable number on it through the U.S. Postal service website.

They usually send you this tracking number when they send you your confirmation e-mails that the package has shipped.

Check into this and let us know.
Good luck.

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covered70
Member

6 Posts
11/02
Posted - Jul 2 2006 : 7:34PM
Thanks for your help, I'll call them tomorrow, it doesnt seem like it should take more than a couple days, I'm in California and I think they are in Arizona. The confirmation email just says that the package is shipped and if I go to the USPS site it says that they expect the package for shipping on the 20th.No other info. anyways thanks and I'll let you know what happens.
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Bill All-Star Supporter
All-Star Member

5334 Posts
6/00
Posted - Jul 4 2006 : 1:31PM
Make sure that you tell that to 5 star the next time that you contact them. It sounds like the package got lost somewhere between them and getting to the post office, because the post office hasn't scanned the package in yet.
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covered70
Member

6 Posts
11/02
Posted - Jul 4 2006 : 5:44PM
So, It looks like you guys were correct. The package got lost somewhere along the line. I called the 1800 number and they are sending a new package priority mail, hopefully it doesnt get lost this time. They were really helpful on the phone. I wasnt able to find that 1800 number anywhere on the website only fivestar's local #. The only downside is that about a third of the order is out of stock, but 5 titles should be arriving soon, thanks for everyones help. fivestar turned out great.
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All Forums > Shopping Info > Shopping Info Forum Page 21bad experience with fivestar

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