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All Forums > Shopping Info > Shopping Info Forum Page 44 > be aware before shopping at jadedvideo.com
AuthorPost
MrDVD
Deactivated User


124 Posts
1/01
Posted - Jun 15 2001 : 4:48PM
I had order a DVD from jadedvideo.com, first they don't have a customer service number, and
just three email address and promise they never keep.

I had gotten a charge on my Credit Card 5-23, but no Merchandise.

I had wrote them 7 times, and each time i go reply back telling me it well ship out soon, but they
went ahead and charge my credit card , without shipping my dvd movie.

I had called my Credit Card.. (Master Card) they told me they are having a lot of problems with this company
and they are giving me a Instant credit back .

Be aware before shipping at Jadedvideo.com

MrDVD

Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Jun 15 2001 : 7:02PM
What promise didn't they keep?
MrDVD
Deactivated User

124 Posts
1/01
Posted - Jun 15 2001 : 7:15PM
The promise was they well ship the dvd movie out at the end of this week.
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Jun 15 2001 : 7:28PM
Just to get a few more of the facts about your order:

You mention the charge to your card occured on 5-23. Was this the day you placed your order?

What day was the delivery supposed to ship by? (You state they promised it would ship before the end of this week. Which week was that?)

Their web site says they try to respond to all customer service emails within 24 hours on business days. This is assumed to be Monday - Friday. Did they respond to your many emails within 24 hours?

What movies did you order?

What day did you request a credit from Master Card?

MrDVD
Deactivated User

124 Posts
1/01
Posted - Jun 15 2001 : 7:59PM
there no need to continue this debate. I got my money back from my credit company.
This warning was for those that might think about purchasing from them.

I am not debating, and i really don't care. If anybody is stupid enought to purchase from them, then
that there falt.

end of storie.

MrDVD

 
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Jun 15 2001 : 9:03PM
I wasn't trying to debate. I was merely trying to clarify some of the facts of the situation.

If you supply the facts in an unemotional fashion it greatly helps people when making their purchasing decisions. To state that "retailer X sucks, don't buy from them" without providing enough supporting facts sounds more like sour grapes than someone trying to help their fellow consumers.


Saki
At-Large

2087 Posts
11/99
Posted - Jun 15 2001 : 9:10PM
FWIW, I used to purchase from jadedvideo a lot back in the VHS days (a couple of years ago) and never had a problem, other than their pathetically slow website and numerous broken graphics.

I see their website hasn't gotten any better in the meantime...

- Saki

torris
Senior Member

Deep within Mila's anus
1827 Posts
1/00
Posted - Jun 22 2001 : 2:36PM
Zatoichi
Member

Sunny California
414 Posts
1/01
Posted - Jun 23 2001 : 1:34AM
Before I began shopping with Jaded, I did a search through some of the threads on RAME, and saw that the comments from posters there were overwhelmingly positive.

I've had no problems thus far-the last time I had a question, my email was answered within 24 hours, even though it was a weekend. I've been very satisfied with their service.

bono-ONE All-Star Supporter
All-Star Member

SAMCRO
8570 Posts
8/00
Posted - Jun 23 2001 : 12:59PM
I am sorry that first poster had problems with Jadedvideo. I too used to buy from them when I was getting vhs tapes and had nothing but good experiences with them. I know their site is slow but their selection and prices are very competitive and to me better than say Excalibur which is a big time site. I have purchased a couple of dvds from them and also had nothing but good service. I never had an order not show up and since I was living in SC at the time I knew it might take a week or more and when on the rare occasions the tapes hadn't arrived withing that time period I would email and usually got a response that day because of the time difference from East to West coast or the next day at the latest and I never didn't receive an order from them.
All Forums > Shopping Info > Shopping Info Forum Page 44be aware before shopping at jadedvideo.com

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