| Author | Post |
|---|---|
| koketron New Member Fort Lauderdale, FL 3 Posts 8/03 |  Posted - Jan 6 2004 : 12:45PMThough warned many times, I didn’t listen and decided to give Adult DVD Empire Rentals a try, and am still regreting it. My next billing date was until dec16, but I made the mistake of cancelling on dec14, without knowing they would apply it immediately and give me 10 days to return my out DVD’s. Anyway, I mailed back the DVD’s on dec15, with plenty of time to arrive before dec24 (from FL to PA). 9 days later, they were finally removed from my rental list early dec24 (due date), but anyway on dec29 they still charged my credit card $20 for each DVD returned. I’ve sent them several e-mails requesting a refund and an explanation, with no reply at all, so I was forced to dispute the charge with my bank. So beware when cancelling the service, the returned DVD’s might as well not get there in time.  [Link] |
| Clay Member 216 Posts 8/00 | Posted - Jan 8 2004 : 1:33AM I just upgraded my rental account and am very frustrated that they chose to ship me titles that were at the bottom of my priority list. Not a single title was shipped in my list of top 20 available titles. This used to be a great company but my recent experiences are not good.  [Link] |
| SergeantD Member 40 Posts 1/03 | Posted - Jan 24 2004 : 5:26AM [Link] |
| ObiBong Senior Member 1162 Posts 12/02 | Posted - Jan 24 2004 : 6:13AM I guess they haven't improved since then. I was most disturbed by their claim that the last TWO movies I sent back were "lost" and that they had to charge me (they relented on one, but not without a fight). Same happened to you, koketron? I wonder how many people who cancel their accounts suddenly have movies disappear and get billed for them? I should email them a list of the movies I've bought from other retailers since then because I'll never give them another dime. [Link] |
| ObiBong Senior Member 1162 Posts 12/02 | Posted - Jan 24 2004 : 6:41AM [Link] |
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| koketron New Member Fort Lauderdale, FL 3 Posts 8/03 | Posted - Feb 1 2004 : 3:09AM My advice: first return the DVD's and then cancel until the following week. This way you get 17 days for them to receive the DVD's, but since you already waited almost 2 weeks to receive them since you signed, this means you probably will only be able to watch them once, and return immediately. I also never received titles from the top of my list, and as you mention "available" means available. [Link] |
| adevre New Member 3 Posts 2/04 | Posted - Feb 26 2004 : 11:29AM Average turn-around from mailing: 17.33 days! My netflix turn-around average is five days. What conclusion can one come to other thasn ADE is intentionally screwing its rental customers. I have purchased over $500 worth of DVD's from them and am so ticked off I doubt I will ever buy from them again! [Link] |
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