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All Forums > Shopping Info > Shopping Info Forum Page 6 > Cancelling with Epoch
AuthorPost
noname33
Member

83 Posts
12/15
Posted - Jan 1 2018 : 4:54PM
All,
I typically sign up for a site for a month, download the few i care about, cancel and move on. A few I have gone back to after some time to download anything new.
I find cancelling is usually tricky, and I have to call or do live chat.
Here is what recently happened with EPOCH.
They require 2 of 4 things, email, customer ID, screen name, or credit card number. First I tried screen name and email, this didn't work. So then I checked my email for a customer ID (this confirmed I Was using the correct porn email account i have). I got the customer ID.
I found that the customer ID, and screen name would work, but nothing with the email would work (I never tried the credit card number)
I decided not to cancel, and wrote down, in RED ink, that I need to use the customer ID and screen name.
Today, I went to cancel. Those two didn't work, but instead, customer ID and email worked. Then I cancelled.
Its almost as if they want to make it difficult for you to cancel, so they make it randomly change which of the two things it will accept.
Anyone else have something similar ?
noname

Topic Moved by - Flash on Jan 1 2018

Mass Facialties
Deactivated User

"Facialized Vol. 7" 2021 AVN Awards Winner: Best Oral Movie
9308 Posts
9/13
Posted - Jan 1 2018 : 8:15PM
^
In all my years of buying porn site memberships, I have NEVER had a problem with EPOCH. Of all the different billing processors used by porn sites, I've always found that - by far - EPOCH is the easiest when it comes to canceling memberships. I've never experienced a problem when simply using my e-mail address and Member ID; I never use my credit card number for one of those two required fields unless I absolutely have to.
MorganKane
Senior Member

6037 Posts
10/10
Posted - Jan 1 2018 : 8:27PM
I've never had any issues with Epoch when cancelling memberships. I'd say, based on my experience, they are the easiest ones to cancel with.
shark1
Senior Member

1219 Posts
5/04
Posted - Jan 2 2018 : 1:18AM
Yep, never ever had an issue cancelling with epoch.
rearadmiral All-Star Supporter
All-Star Member

6510 Posts
12/11
Posted - Jan 2 2018 : 11:43AM
I had a similar issue a couple of weeks ago. I use Chrome's autofill feature for my email address and then I copied-and-pasted in my membership ID and Epoch came up blank. I tried it again and had the same outcome. Then I typed in my username and credit card info and that worked. At the time I figured it may have been a security upgrade that blocked autofill or copy-and-paste but I've since cancelled memberships there using both and had no problems. I can't say what the cause is, but is seems to resolve itself.
I've never had an issue with Epoch before. Epoch and CC Bill are easily my most trusted billers. I didn't consider my cancellation issue to be a big deal and I've since used them as a biller and will continue to do so.



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