What is strange is you did not get any E-mail answers, my experience with erodvd.nl/erovideo.nl is I get answers to all of my queries very fast, sometimes within minutes, at the most (very rarely) the next day.

Which E-mail address did you try? Was it erovideo@erovideo.nl ?

Joey

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I only had an order arrive today from erodvd.nl that was sent on Sunday, took only 3 business days to arrive.

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Just intested to know if your story had a happy ending, or not....

Joey

Edited by - Joey Starr on Jan 29 2002

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Thanks for the all help everyone.

Please tell us Dharmabottom, were you able to get through to them? Did you get an answer?

Just intested to know if your story had a happy ending, or not....

Joey

Edited by - Joey Starr on Jan 29 2002

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I had much the same difficulty described by dharmabottom - they couldn't process my card, but neglected to contact me about it. So I was in the dark for some time and it took a few exchanges of emails to get things going. Overall it took a little too much effort on my part to make sure I got my order. Otherwise, how long would I have had to wait? All in all it took about three weeks! To be fair, they did apologise about the delay and I got the discs in the end so I can't complain too much.

HOWEVER, Then when I got them, they were all there except one disc was the wrong one!! ARGH! I am not too fussed about it, but I have emailed them again, so we shall leave the outcome of that for later.

The order consisted of Private DVDs, and were delivered in much the manner described by Joey - plain white jiffy bag, printed label, no boxes (just discs, wrapped in cling film (!) and artwork inserts). It is a very discreet package, in my view - when I picked it up I couldn't believe all the discs were in there.

So my views are:
PRO - very good prices, free shipping, very good packaging, discreet service, fast delivery once the discs were actually sent, respond quickly to emails (as is often mentioned, Aline, who does this, is very helpful).

CON - lack of pro-active communication, wrong disc, use of JAVA on website, ambiguous inventory labelling in website shopping bag almost certainly leads to mistakes, no order tracking or email to confirm shipment.

I would use them again, given the positive comments from Charlie and many others, but I would be careful to keep close contact with them.

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Also, I'm curious about your statement that they had trouble processing your credit card. I ran in to a problem where Visa has apparently told adult video companies that it will no longer process their business transactions. This left me in a bit of a spot since all my cards are Visas.

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Edited by - Gabriel Nine on Jan 30 2002

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I do agree that if I haven't been misinformed about this, it seems like an odd thing to do, particularly from a business-making-$ standpoint.

Edited by - Dharmabottom on Jan 30 2002

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I thought I would give some comments and some tips :

1- Their automated/secure order system just SUCKS, I could never make it work properly. I asked them for a fax number (which they promptly gave me by return of E-Mail) and faxed my order through. After that first order, many orders followed and I just E-mail them and give a customer number, seems to work very well.

2- Due to previous (bad) mail order experiences with other online stores, I systematically ask them to tell me that they have what I want in stock before I confirm the order, something like " I'd like that Private DVD but ONLY if you still have that special available". I get a very fast response and incredibly had never any problem with something I wanted not being in stock (and I ordered everything from the latest bestseller Private DVD to an obscure specialist DVD).

3- Communication is always great, Aline is very helpful and answer queries fast even on Sundays! Sometimes they can't help but it's beyond their control (asked for a Magma title they had not listed in their sites and they were not able to get it for me).

4- Inventory and prices are GREAT! They even get Marc Dorcel DVDs at bargain basement prices from time to time. They have started stocking more US titles like the Hustler DVD line. Anyway in Europe DVDs are often easily twice the erodvd price and after that they charge you (expensive) shipping! Bottom line erodvd are cheaper have a larger inventory than most and have free shipping.

To sums things up, check with them by E-mail before your order for the status of the things you want (in stock or not?). Don't bother with their automated ordering even if it SEEMS to work for you.

Joey

Edited by - Joey Starr on Jan 31 2002

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I actually twigged why they sent me the wrong disc - two titles with the same catalogue number. I let them know and Aline got back to me straight off. Apparently they are upgrading the English-language part of the site, so watch out for that.

As I said, their response to emails is/was very good. They just needed a little prompting at times!

Dharmabottom - I do apologise, maybe I am being terribly dim, but I still do not understand what the problem was!!! Are you having any problems ordering from other internet vendors (non-adult)?

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Dharmabottom - I do apologise, maybe I am being terribly dim, but I still do not understand what the problem was!!! Are you having any problems ordering from other internet vendors (non-adult)?

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