Some time ago I posted a message on the board about a defective disc I got (Big Babies in Budapest #4). I emailed the company I had ordered it from asking what I should do, and they told me they had never had any problems with this title and that I should send the defective disc back to them which I did. They said they'd check the disc I'd get and put one aside for me. In case you didn't read the post : the defect was that the sound was async with the picture. After sending lots of emails asking if it arrived and after lots of weeks passing by I had to accept that it obviously had vanished on its way somehow. After a few more emails the company offered me to send me another DVD although they still stated they had never received the defective one and they also stated clearly that this was an exception and they usually wouldn't do that. That was quite a generous offer I still appreciate. Then I had to wait for a while for the title to get back in stock (about 2 months), and after having written some new emails they told me that they'd soon send it out. Without any further notification some day I found a package when coming home from work and found out that it was the replacement for the disc. I was quite happy until I found out that it wasn't the fourth in the series but the first which I had already got. So I wrote an email again asking for a solution. Since the company said they were sorry and that it was obviously their fault they sent me another copy of the right DVD a little later. I was happy again until I put it in my DVD-Rom drive and noticed the sound was async again. After having gotten the information that they'd never had any problems with this title and that they'd check the item before sending it I couldn't believe it. I didn't have the nerves to write another email yet, and I'm afraid some people might not have the nerves to answer them again :) Anyone of you made some similar experience ? Is it possible my DVD-Rom-drive causes the problem ? I'm using a Pioneer drive and never had any problems with a single disc. That was the first one, and Elegant Angel seems to be known for problems like that. So what would you do ? Would you just keep the disc and be happy you didn't have to write any more emails ? Would you send it back risking it vanishes again on its way ? Would you try to sell it to a deaf guy who doesn't care about the sound ?
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Posted - Jan 26 2001 : 10:53AM
spesedy
i would probably return it for a different title. it's impossible for stores to know which titles have problems with which players - especially when the studios don't usually know.
there are sound problems on a few elegant angel releases - other than chloe's i came did you, i don't know which ones.
I think it is quite possible that the disc would play fine on another player. If you really like the movie, you may want to hang on to it. In the future, you'll probably have another player -- perhaps with a new computer or a stand alone unit.
It is also likely that the player is related to your specific dvd-rom drive. Make sure you have the latest software drivers.
You should check my "Problem DVD List" to help prevent these kind of hassles in the future. Here's what I posted on the list regarding your problem:
Elegant Angel Titles (Various), Elegant Angel - Some older pressings of various Elegant Angel titles are reported to have sound sync problems. That is, the audio track does not match up properly with the video -- the sound is either a second too early or a second too late. A complete list of titles with this problem is not available at this time. Some of the discs reported to have a problem include: Chloe's I Came, Did You, Big Babies of Budapest #04, and Sodomania Slop Shots #01 and #02. More information will be posted as it becomes available. Reported by Spesedy, StephDunn, and PornAddict on Adult DVD Talk (Talkin' Porn forum) 10.09.13, 10.13.00, 10.15.00.
I guess I'll keep the disc. I don't want to go through the hassle again, and I'd like to have the film in my collection. I'll try the disc again once I get a standalone player. In case nothing else helps I might rip the movie on my HD, re-dub the whole thing, so the sound is sync again and convert it to a compressed AVI-File, so I can watch it as it was meant to be.
I hate doing the work the production company should have done :)