Heads up for anyone using this service. I requested cancellation in September via Adulttime support link chat. Found out today been charged for 2 months unauthorized for £39.98.
Last time will pay for any service in the adult industry. Need to sort out how they treat their customers.
Did you not raise a complaint and seek a refund for your unauthorised payments? Did you not get a support ticket confirming your service cancellation?
How is this alleged poor customer service representative of the whole industry that you won't pay for any more services in the adult industry? If you had a bad experience dining out at a restaurant, would you never pay for a meal again at any other restaurant?
Went to chat and politely told them the cancellation from September didn't happen and requested refund. Refused and cancelled membership and gave me cancellation number then cut me off. Second attempt they say have no record but as I have not cancelled before with Adulttime/gamma wasn't aware of cancellation number as was told in chat in September I was cancelled.
Not the first time had issues another company a year or so ago was double charging which I did eventually get sorted out. In end it is just not worth the hassle.
File a charge back with your bank for all payments, also report them to VISA. CC companies have strict rules for recurring transactions. First look on the site, I see no link or number to cancel subscription.
Used debit card so unlikely get refund from bank only company. Only way to cancel is log in, go to account and then support. Fill last 4 digits of card, username and email.
The problem is for first time of a user cancelling not aware of getting cancellation number so take it on trust via support chat that they say account cancelled. So when you go back 2 months later in my case they say no refund because I couldn't provide a non existent cancellation number. Imo a scammy practice as it can give the company more unauthorised payments. Lucky I checked when I did as it could have gone on for many months.
I have a debit card and got refund from bank. Report to bank and VISA/MASTERCARD. If possible, put gamma's email in the cc section when you complain to visa/mastercard companies. Include screenshots of your convos with them. Do not contact gamma again, go direct to your bank and cc companies.
I had an issue with them too. Signed up for a free trial and I used the support to specifically cancel it and they apparently at the time did everything right. They sent me the email and then I was charged for the month. Called and said that my Girlfriends Films sub was cancelled and that wasnt what I was told when I talked to the support and I made absolute certain that my Adulttime sub was cancelled not my Girlfriends Films sub. Feels like they did it intentional and the person on the phone tried to make it my error for not getting it right but I did get it right. The support system was the one that got it wrong with sending the email to cancel my Girlfriends Films sub. I did get my refund though very quickly so that was a good thing.
That sucks. That's a really scummy that they don't seem interested in admitting an error that I doubt would really cost them that much to fix. If they don't keep records, that doesn't inspire confidence in me to purchase.
Introducing Lady LorReign
Posted - Nov 7 2020 : 8:52AM
