At first they were reasonable speedy, but over the months their service slowed to a snails pace. They might have been trying to limit how many rentals I'd get per month, or maybe they decided to save a few bucks by using a slow shipping method. Ultimately it got to the point where they were sending me about 3-4 dvd's a month.
In September I tried to cancel citing my reasons (you have to send them an e-mail request..there is no automatic method). They said they would give me *free* two weeks service to make up for it; I wasn't interested. They charged me for another month of service, and I had to write them again. I was pretty annoyed, but at least they credited my account.
If they get their act together again, it might be worth checking out.
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