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All Forums > Shopping Info > Shopping Info Forum Page 44 > Dvdadvantage online customer service
AuthorPost
cdwnb
New Member

4 Posts
5/00
Posted - Apr 27 2001 : 12:46AM
I emailed mcr@dvd88.com, an email address I got off the boards from a post dated Feb 4, 2001, which is supposed to belong to Michael from dvdadvantage. I was experiencing a problem ordering on the site. I did checkout twice and got an error each time and was worried I might get doublebilled if they both took. Below is the email I sent on April 21, 2001, the same night I tried to place the order:

--------------------------------------------------------
I just tried to place an order twice and received the followig error:

** Credit approval error : "A Local Configuration Error has Occurred : @. Please try request again in 30 seconds."

Everything was entered correctly. I got this error twice, so I hope they both didn't take and I get double billed. There was a total of 14 DVDs on the order. Can you help me with this?
--------------------------------------------------------

I really would like to place this order if all my choices are still in stock. There is no problem with my credit card because I've used it after this date for online purchases so I can only assume it was an error on the server side. Michael, are you out there? I was sending email from the usa.net domain which I hope you don't filter out. Thanks, and I'm sorry for taking this to a public forum.


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ookz
Member

251 Posts
1/01
Posted - Apr 27 2001 : 4:27AM
Hi cdwnb,

Don't worry, Michael will help you.

Btw, if you are international customer, you have to
fax your credit card copy and latest billing statement,
before they could process your order.

If you have problem with online ordering, better use fax
ordering.

Thank you.

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2dvd
Senior Member

Trading DVDs
1447 Posts
12/00
Posted - Apr 28 2001 : 12:18AM
Micheal is a great guy to work with.
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mcr
DVDAdvantage.com

WOODLAND HILLS, CA
42 Posts
1/00
Posted - Apr 28 2001 : 3:39AM
Hi,cdwnb I not in the office right now but when i get in tomorrow I'll check out the status of your order and get back to you. TKS FOR THE BUSINESS MICHAEL
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cdwnb
New Member

4 Posts
5/00
Posted - Apr 28 2001 : 3:51AM
I did research on dvdadvantage from the responses on the boards and that's why I wanted to order from them. I guess Michael has been busy lately.

ookz, actually I'm in the US.

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mcr
DVDAdvantage.com

WOODLAND HILLS, CA
42 Posts
1/00
Posted - Apr 28 2001 : 3:59PM
cdwnb, I just checked the system an I don't have any orders for you. I'm sure I
still have everything in stock. Just go back on line an place the order, I'm sure you
won't have any problems now. Do me a favor please e-mail with your order number
so I can make sure you get the VIP ADT treatment. Have a great day. MICHAEL
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rojo
Member

30 Posts
12/00
Posted - Apr 29 2001 : 9:46PM
Another reason why DVDadvantage is a great site.Michael at DVDavantage always goes the extra mile for his customers.
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cdwnb
New Member

4 Posts
5/00
Posted - May 3 2001 : 11:06PM
Just wanted everone to know that everything went just fine with my order. Had one of the DVDs credited because that series was being discontinued but didn't matter to me. Thanks Michael! I will definitely order from dvdadvantage again.
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