I use the address: customerservice@erovideo.nl most times and have no trouble, try that one.
good luck,
scipio
[Link]
| Author | Post |
|---|---|
| the-beach Member 31 Posts 10/02 |  Posted - Mar 11 2003 : 3:30PMI've e-mailed about an order 3 times over the last week? Is Aline on holiday or soemthing? [Link] |
| scipio Senior Member 1901 Posts 2/00 | Posted - Mar 12 2003 : 7:13AM I use the address: customerservice@erovideo.nl most times and have no trouble, try that one. good luck, scipio [Link] |
| the-beach Member 31 Posts 10/02 | Posted - Mar 13 2003 : 4:43PM [Link] |
| the-beach Member 31 Posts 10/02 | Posted - Mar 15 2003 : 1:57AM [Link] |
| Rodney Member uk 6 Posts 8/01 | Posted - Apr 19 2003 : 4:22PM |
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| Ramsey Senior Member Trina Michaels fan 10332 Posts 10/02 | Posted - Apr 20 2003 : 2:38PM [Link] |
| The_Poker Member Australia 59 Posts 6/02 | Posted - Apr 20 2003 : 10:45PM Living in Australia I make sure the check the exchange rate when I order so I know exactly what I am paying. That could change quite a bit over the space of a week. As many people who have used them have said. They need to get a real time update of stocks on their website. I can only assume that it took a week to charge my card because something wasnt in stock. If I had known something wasnt available I would have changed my order and have had it all delivered at least a week sooner. As it is I have already been waiting for over two weeks. I usually have my orders either from within Australia or from Fivestar within four days. When I want porn, I want it now. [Link] |
| Ramsey Senior Member Trina Michaels fan 10332 Posts 10/02 | Posted - Apr 21 2003 : 7:52AM [Link] |
| showstopper Member 86 Posts 3/03 | Posted - Apr 21 2003 : 11:15PM [Link] |
| The_Poker Member Australia 59 Posts 6/02 | Posted - Apr 22 2003 : 3:55AM But for some reason it happens the most to EroDVD. They need to be careful about that because I think they would be in danger of losing customers because of the percieved slack service. It might be due to no fault of their own, but if people knew that something was not immediately available when they order it would keep customers happier. [Link] |
| Joey Starr Senior Member Still wanking after all these years. 8082 Posts 10/00 | Posted - Apr 22 2003 : 4:32AM I found Aline very responsive to all my E-mail queries in the past. That said, I agree they should work towards implementing a system telling their customers if a title is in stock, or will be back ordered. They should also remove the titles they know they have reasonably no chance of getting from their distributors. Edited by - joey starr on 4/22/2003 4:33:19 AM [Link] |
| ookz Member 251 Posts 1/01 | Posted - Apr 23 2003 : 5:03AM [Link] |
| timotei Member UK 271 Posts 4/02 | Posted - Apr 25 2003 : 8:53AM Most importantly, they seem to be doing back-ordering now - Hooray! I ordered 3 titles, and a package arrived with just 2 of them. I was expecting the usual note that used to say "sorry, we didn't have those" but it now says "we will get the other title and send it later" which they did indeed. Now all we need is a stock availability indication when browsing the site! But still, thumbs up to EroDVD for making these improvements. [Link] |
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