Hope you enjoy Betty Extrem.

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Thanks for the help.

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Maybe its time for a change with there shipping methods e.g computer typed address lables, brown envellope`s, no return address etc.

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ant_si,
Sorry to hear about your lost order. My last order with Erodvd.nl arrived last week with the return address inside the envelope which is an improvement. I agree that a typed envelope/label would make the letter harder to recognise to a would-be thief.

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HTH,

fannatastic

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Unforunately the notice is very unhelpful as it doesn't tell you what the problem with the disk was, beyond the generic description of "considered to be indecent or obscene"...

So beware disks do not always get through and you have little or no recourse with HM Customs.

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Do you know if the order was shipped with or without the boxes? It would be more helpful if erodvd/video could use a printed label instead of handwriting on the packages.

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Thanks for the warning on GGG, I have bought some 5 of them so far from erodvd. The last lot I ordered on Tuesday, arrived on Friday. No problems, except waiting for one DVD. (Not yet a week). The box for the twelve DVDs was not big enough, they said they mailed the last one separatly.

I have found Aline to be very responsive to emails, and we have had quite long running conversations. They do stock lots of other DVD's which are not on their web site. I know they have the complete Private catalogue.

Their web site is not secure. As far as I can see it just posts the credit details back with HTTP and not HTTPS.

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I'm still a happy customer of Erodvd.nl.

I think you jumped the gun, and if you've been as agressive in your dealings with them as in this post, this is not very constructive. I find you can get much better results by being polite and patient.

Considering the shipping is free I don't expect too much for shipping times. For me in Australia it takes about 12 days for an order to arrive but can be up to three weeks sometimes more.

I would wait three to four weeks and then politely ask for them to resolve the problem if nothing showed up.

Edited by - Joey Starr on 2/12/2007 9:49:45 PM

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Now i'm reluctant to order anything from them since they are the credit card processor for lovelot. I don't think this is true, but wish I knew.

My biggest complain is that not all of the titles they have are in stock. You have no way of knowing until they ship. It's never taken more than an extra week though.

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On a personal note, I can only agree with the comments by Joey and Hardware. I've always found Aline helpful and their service reliable, though sometimes slow to respond, and I would be surprised if the "rip-off" tag is warranted.

I should say that the wording of Erodvd's terms and conditions is a little loose, but they do guarantee delivery and I've always found that a little patience and politeness go a long way - I'd always advise against seeking a chargeback before you've fully explored all other possible ways of resolving a problem.

Regarding the currency issue, the discrepancy between the price and what you were charged can be down to your bank/credit card provider, and it's perfectly possible it's the bank that have charged you extra for the currency conversion - most likely EroDVD do not have the ability to process your payment in US dollars, and that the price on site, in any currency other than euro, is only a guide (Orgazmik, for example, are clear about this). I think they should be clearer on this issue on the site, and keep their rates up to date, as they appear low at a glance today.

Edited by - Gabriel Nine on 2/13/2007 1:26:21 PM

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Jacco

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I received in about 6 MFX titles from them. I was disgusted. They were all scratched, dirty and had some sort of manufacturing defect. Each and every one of them. I'm not going to complain to them, but the least they could do is visually inspect the discs before they go out.

It looks as if someone had used sandpaper on them, spilled water on them and let it dry. MFX titles are also NOT cheap! There is a weird square shape on the readable side and then lots of smudged spiral shapes. It's just so weird. I really wish I could have taken a scan of it. I've never received such crappy discs before. Somehow they played, but skipped during parts. I'll try to clean them.

In the last year i've never placed and order and received all my discs. 1-2 are usually back ordered, which isnt that big of a deal.

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If you get a defective one, then you should complain.

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First, my requests of sending dvd + artwork only for more discreet shippings are never taken into account (even though they sometimes mention it in the confirmation message). From what I read in this thread, the irony is that they systematically do so for certain countries.
They should know that i would order much more often from them if they offered the guarantee of discreet shipping (a win-win situation after all...).

Second, more generally, they never reply when there is a problem: hope and pray you'll have no back-ordered item in your order, because :
-they bill you just the same
- if, for whatever reasons they never send the back-ordered titles and you inquire about it, there'll be no reply.

In a recent order (2 months ago), they sent a wrong item: I e-mailed them about the problem. No reply.

I just received another order: 1 dvd can't play at all. Not their falut, but my expectations of a reply - let alone a refund - are low.

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Luckily I charged them so if my backorder does not come within 30 days they better give me no probs with a refun or I will file a claim with my credit card company.

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