Please follow up this topic in this thread only. Thanks.
Edited by - Gabriel Nine on 10/21/2006 9:47:17 AM
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Introducing Kalani Luana| Author | Post |
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| mutherhubbud New Member 3 Posts 10/06 |  Posted - Oct 20 2006 : 10:47PMThis company has started to annoy me by blocking my email address. So I will repost what I have already written in the International Shopping guide thread in case no one reads it as it's right on the end.
Hi, 1.Shipping to UK – see: International Rates 2.Global Insurance – see: Insurance 3.Invoice Total – the Total shown on the ORDER FORM the customer submits is not what the customer pays. Whilst your headline prices at www.excaliburfilms.com and www.bid4dvds.com look great, stinging the customer with all these additional charges is not really fair. As I have no feasible way of getting this money back I would instead use my experience to make you all wary. [Link] |
| Gabriel Nine Senior Member Firecracker 1273 Posts 8/01 | Posted - Oct 21 2006 : 9:44AM Please follow up this topic in this thread only. Thanks. Edited by - Gabriel Nine on 10/21/2006 9:47:17 AM [Link] |
| scipio Senior Member 1901 Posts 2/00 | Posted - Oct 24 2006 : 4:49AM Contact the retailer, and tell them they can refund you the amount that was charged incorrectly, or your CC company will get the refund for you. They refund the difference, or your CC company takes it. Your CC company will also charge them a significant fee. This is the thing that really motivates semi-dodgy companies to not screw people around any further. Yes, I've done this myself (not with this company). They refunded me the money after I emailed them informing them I had the forms and would be taking them into the bank in the morning. Suddenly they replied to my email overnight instead of with a 2-3 week turnaround. [Link] |
| arc Member 34 Posts 5/06 | Posted - Aug 18 2007 : 4:32AM On no less than three occasions, the orders I placed arrived WITHOUT the cover artwork and they took 4-5 weeks to reach me in Australia. I've asked them repeatedly to send me the missing artwork and they replied saying that they would send it with my next order (IF available). Problem is, I'm not willing to do business with them any more, so I guess I will not be getting my missing artwork ever. They have also twice ignored my instructions to 'Hold & Ship Complete' despite my specific requests to do so. All in all, I am very disappointed with their poor customer service and lack of professionalism. I also order from AdultCDMovies, AdultDVDToday and AdultDVDEmpire and I have had nothing but good, prompt and professional service from them. Arc. [Link] |
| ben3 Member 39 Posts 2/06 | Posted - Aug 18 2007 : 6:37AM If the missing artwork is for old movies Excalibur bought the right to press on DVD, then it is normal. There is no cover going with them. [Link] |
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| arc Member 34 Posts 5/06 | Posted - Aug 18 2007 : 10:15AM No, that was not the case. They were current titles from Private, New Sensations and others. It was just sheer sloppiness and lack of care. They apologized but still refused to ship the artwork to me until I submitted another order with them (I wrote twice asking them to). And there was no guarantee that the artwork would be shipped to me anyway. [Link] |
| ben3 Member 39 Posts 2/06 | Posted - Aug 18 2007 : 12:42PM Still, one lost customer is probably worse than a few bucks  [Link] |
| arc Member 34 Posts 5/06 | Posted - Aug 20 2007 : 10:02PM ... considering the fact that I had already paid through the nose for the postage and handling and that artwork is legally mine because I paid for it. That is just bad business practice. [Link] |
| Mojo Deactivated User 1223 Posts 9/03 | Posted - Nov 3 2007 : 6:21AM [Link] |
| HarryWild Member Make me believe 622 Posts 2/05 | Posted - Dec 2 2007 : 3:27AM That Virginia Beaver or what every her name is I could not get to speak to; the head person. [Link] |
| arc Member 34 Posts 5/06 | Posted - Jan 13 2008 : 9:35AM They really seem to have cleaned up their act (as they promised to do). I'm more than happy to keep on sending business their way after this! (But I might add that I did not get the artwork sleeves for titles that had since been discontinued, eg older Private titles). Edited by - arc on 1/13/2008 9:48:58 AM [Link] |
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