my advice is: relax!
scipio
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Hardcore Bangers 2 - review by Captain Jack| Author | Post |
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| sonyse2t5 Member London 40 Posts 3/02 |  Posted - Apr 26 2004 : 7:56AMI will enclose my original comments as others below have said I shouldn't change it. To put it simply, Fedex not deliver on Monday 26th April as the delivery committment states(delayed) made me put pen on paper and doubted Fivestar when they said they shipped it on Friday 23rd April. And YesI did made the accusation that theorder was delayed dueto back order item, it wasn't true No blame should be attributed to Fivestar. OK
Edited by - steph on Apr 28 2004 [Link] |
| scipio Senior Member 1901 Posts 2/00 | Posted - Apr 26 2004 : 11:04AM my advice is: relax! scipio [Link] |
| Ethan Five Star DVD Five Star DVD Tempe, Arizona 47 Posts 9/03 | Posted - Apr 26 2004 : 12:13PM Sonyse2t5 , I talked to you on Friday regarding this order. As we have updated our system to make tracking of domestic and international orders easier, some orders on Friday that show as not being shipped indeed have. As this order might not be showing as processed/shipped, rest assured that it has. I will email you later this evening with the fedex tracking number if you cannot retrieve it online. I checked your account manager and it should be shown as shipped and the tracking info should be available. Your order was not held because of the backorder; we shipped your order ahead and would of shipped the backorder item for free if you decided to keep it. As you emailed me to cancel the backorder, I did so this morning. Your order, as noted, shipped on Friday. Thanks! Edited by - ethan on 4/26/2004 12:35:01 PM [Link] |
| Ethan Five Star DVD Five Star DVD Tempe, Arizona 47 Posts 9/03 | Posted - Apr 26 2004 : 5:45PM The tracking number in the system was incorrect and has been updated. Sonyse2t5, you can track it online at our website account manager or from the email I also sent you regarding this package. This post has has been edited by 'sonyse2t5' that it does not match the original topic; I would hope that a moderator would note that the intial topic conversation, the title of this post being 'Five star customer service!! Could do better' is not accurate as to the outcome or actual history of this order and delivery. The customer claimed the package did not leave our warehouse on Friday. I stated on the phone Friday, in an email today, and on the phone today, that it in fact did. The customer claimed it was held due to a backorder item; it was not. The customers' package has made its way from Tempe, AZ to the UK in one day. I would like to first thank ADT for such a useful forum. But I would also kindly ask of all customers that BEFORE using ADT to post an issue with a delivery to ALLOW the customer service of a store, (whether it be Five Star or any other website,) a chance to correct, comment, or fix the issue at hand. This particular issue is in fact a case of an order shipping on Friday and arriving in the UK for delivery on the next business day. And by any standard, this is a terrific arrival time in regards to Fedexs' delivery of Five Star DVD's package overseas. Sonse2t5, we apoligize that the intial fedex number was incorrect and if this created any delay or problem, please contact me directly via email or phone and I will fix or answer any inquiry you might still have. Thanks again!
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| scipio Senior Member 1901 Posts 2/00 | Posted - Apr 26 2004 : 10:10PM scipio [Link] |
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| Mojo Deactivated User 1223 Posts 9/03 | Posted - Apr 27 2004 : 4:38PM Ethan: Please check your E-mails! Order No: 195422A [Link] |
| Ethan Five Star DVD Five Star DVD Tempe, Arizona 47 Posts 9/03 | Posted - Apr 27 2004 : 4:55PM Hi, I responded to your email. Thanks again! [Link] |
| Mojo Deactivated User 1223 Posts 9/03 | Posted - Apr 27 2004 : 5:28PM Edited by - Mojo on 4/28/2004 6:47:29 AM [Link] |
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