International service is NOT guaranteed. This means that if the package is lost, arrives damaged, or vandalized Five Star DVD will NOT send you a replacement order at no cost to you. In order for Five Star DVD to replace your order for these reasons, the post office must confirm a non-delivery, and damaged product must be returned to Five Star DVD. Five Star DVD will charge you any additional shipping costs due to delivery errors resulting from incorrect customer shipping addresses. Five Star DVD bills customers for international orders prior to shipment. International orders will be shipped after payment is confirmed. Customers may cancel orders that have not shipped. Five Star DVD does not offer free shipping on international orders.

Customs Information

You may be subject to import duties and taxes for any orders placed through Five Star DVD. You are responsible for any additional customs clearance fees and taxes. Five Star DVD will indicate the contents of the package as DVD Software and state the full cost of the invoice on the shipping documents. Five Star DVD has no control over these additional charges and cannot predict what they may be. You should contact your local customs office for additional information. The recipient's name is indicated as the importer of record for any pertinent shipping documents. The importer of record is responsible for the shipment and must comply with all regulations and laws for the country in which you are receiving the goods. Many countries do not allow importation of the products sold at Five Star DVD. If your order is seized in customs due to violation of any laws Five Star DVD will not refund the cost of your order or shipping charges.

List of countries:

Five Star DVD currently ships to the following countries. Our list of countries is always growing.

Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Denmark, Dominican Republic, Finland, France (including Monaco), Germany, Great Britain, Greece, Hong Kong, Iceland, India, Ireland, Israel, Japan, Kenya, Liechtenstein, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Scotland, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Uruguay, Venezuela

HOPE THAT HELPS funclub69

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Funclub69 & BigMike - I’d like to clarify something that may be causing some confusion. Although we do have a posted policy regarding missing packages, each situation is handled on a case-by-case basis. We try to be as flexible as possible when dealing with these issues. In the Shopping Forums here you will find many customer reports indicating that we make a big effort to resolve any problems including lost shipments.

Ken Graham
Five Star DVD

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Edited by - Asmodeus on Nov 5 2001

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I agree with you all about how fivestar is a great service. I've ordered from them 5 times or so, all of them went well. When there was a problem (not their fault), they sorted it out and fixed it. I've ordered adult dvds only from fivestar only because I felt no need to change companies. They've always been great.

As for the treasure chest, I've asked if I could trade my two free DVDs from my order for a NuTech title and they kindly responded that they couldn't do that at this time. Kinda sucks, but still, it is a business. I did love the coupons more than the treasure chest though. Then at least I could have possibly received another title that I wanted with the savings.

Great company though. Good prices to go with the great service. Can't really complain :)

-fishboy-

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The only thing that I could see keeping us all happy, and I'm not sure if it's possible to implement, would be something along the lines of adding "$10 off $100" as an "option" where the choices are to pick the free items. That way everyone who orders can get their own way, so to speak. In effect the coupon would take the place of the freebies on an optional basis?

Of course a drawback of that, is that you may then get some people looking at the retail value of the freebies and comparing that to the value of the coupon and bitching on that basis. Not understanding that $10 cash is probably their cost for 2-4 of the freebie titles anyway...

Not you guys, (Clay/rojo) -just trying to figure out the negatives to my idea....

Well, regardless, I'm quite happy with fivestar as it stands at the moment.

cheers,

scipio

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