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| Author | Post |
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| mission Member 41 Posts 9/03 |  Posted - Dec 8 2005 : 12:25AMFive Star was only able to ship part of my order. The email from Five Star did not say how much was charge for this part shipment - was I charged what was shipped plus shipment costs or was I charged the full order including those back orders? When I check my account at Five Star, I can only see what I was shipped but not what I was charged. So how much was I charge - what was shipped or the full order costs? I hope Five Star is not silly enough to charge the full order costs when Five Star only shipped part of the order. By the way, Five Star - your site has greatly improved but in regards of multi shipment, I think you should hire a new web developer or business analyst. Letting the customer finds out how much he was charged for a part shipment is a basic fundamental feature that every online retailer has. Empire, CD Universe, Laser's Edge, Amazon etc. all let their customers know how much was charged in a multi shipment. [Link] |
Bill  All-Star Member 5334 Posts 6/00 | Posted - Dec 8 2005 : 8:18PM [Link] |
| Ethan Five Star DVD Five Star DVD Tempe, Arizona 47 Posts 9/03 | Posted - Dec 16 2005 : 9:41PM Hi, we charge for the postage that you chose upon checkout; any additional fee for backorders to be filled/shipped is not levied to you. We pay all costs of sending backorders. Please note that at the following link we detail how no further shipping fees are made for backorders- Please email me directly at ethan@fivestardvd.com if you have any other questions or inquiries regarding our service; thanks again! [Link] |
| mission Member 41 Posts 9/03 | Posted - Dec 17 2005 : 1:08AM Ethan: As always, FiveStar has demonstrated the level of commitment in customer service. Thanks for getting back to me. And pointing out the faq. It will be very nice to know the dollar amount for the part shipment that was charged - something to think about in future. [Link] |
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