Was the DVD from Vivid?

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The second order they had changed to nondescript boxes sent from Denmark (better for UK and asian customers) though their website at the time said nothing about the change). This time it took 3 weeks to arrive.

I contacted them and they said if I prefer my order to be sent Global Priority just email them a reply to my order confirmation and let them know, which I will be doing for future orders..

Hope that helps,

scipio

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I have asked them to send it using global express, however it did state that this would be the shipping method on the pre-invoice. Its good to know they are good. Not keen on freight charges though, my last dvd supplier did not charge,but their sellection was not so good. Anyway thanks

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I'd suggest always emailing them specifically asking them to send Global Priority with -each- order.

When I placed my second order their pages still said they they ship internationally GPM - I had to email them to see what was going on when it hadn't arrived after almost 3 weeks (GPM always takes a week or less to get to me in Melb)...

scipio

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If it says on your shipping invoice Global Priority, Dose that guarantee that has been shipped this way? or dose it say that on all the invoices? did both of yours say that??

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The "Your Five Star Order has been shipped" email says nothing about shipping methods nor did tghe actual paper invoice that came with the orders I have recieved..

Which invoice exactly are you referring to?

scipio

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So i got a completely free disc and i dont even have to send my rather expensive 'now' coffee coaster back :)

Thanx fivestardvd, TOP marks

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Concerning international shipment: As is already being discussed in another topic there seem to be some problems with the duration of international shipping via Denmark. 2-3 weeks is really a long time for someone who is used to hold his order in his hands after having it placed only a few days ago. But maybe it's more secure concerning custom problems than USPS. If that's the case (I don't know. Any hints ?) I would accept that, though. I know it's possible to tell them to use USPS, but I'd really like to know which way is more secure before I'm doing that.

Another thing is their selection. Bono-One said he likes it. I have to say that it often appears a bit thin to me, compared to other retailers. They don't seem to add new films as often as the others and not as many as the others. They often only start carrying a certain title months after it's available elsewhere, which can especially be noticed with series. When Diabolic or Anabolic publish a new film of one of their series, FiveStar often only starts to carry the predecessor several weeks later, and I wonder why that's the case.

Other than that they're still very good.

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1. Fast shipping times
2. Inexpensive rates
3. Minimal or no interference from customs

With these 3 goals in mind we’ve recently had discussions and meetings with every major carrier including UPS, DHL, Fed Ex, Airborne and the USPS. After looking at every conceivable shipping option from each of the carriers, we’ve concluded that there isn’t 1 shipping option that satisfies all 3 criteria. So, the best solution is to offer several shipping choices and let our customers decide which one works best for them. Some customers prefer to pay extra for 2-day delivery, while others prefer the most inexpensive method. We will also offer a “discreet option” where only the discs and artwork are shipped to minimize any customs delays. Look for these new options to be available early next week.

Thanks to everyone for their comments and feedback. If you have any further suggestions please feel free to contact me at graham@fivestardvd.com.

Ken Graham
Five Star DVD

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Just to agree Spesedy, their selection is a little bit poor at keeping up to date with some studios. I have noticed this with my two favourite ones, Private and Evil Angel.

Flinty*

Edited by - Flinty on Apr 27 2001

Edited by - Flinty on Apr 27 2001

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My problem with it was that it was changed "just like that" and I didn't have any say in it (almost 4 weeks and still waiting on the second part of the order - in this time I would definately have placed another order and up to 2 orders.)

For some regions of the world I can see the plain boxes via Denmark being the best option. For Australia the Global Priority boxes were perfect. Taking on average a week or less, at a reasonable price. I don't need the discs in my hands instantly, but the less time they spent in transit the safer I feel.

It's certainly good to have 5-star monitoring this forum and taking the feedback of their customers.

As far as their selection goes - they don't always have everything I'm after. but my want list is bigger then my wallet.. so there's always something else to buy..

scipio

Edited by - scipio on Apr 28 2001

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