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| vassfaret Member 64 Posts 10/05 |  Posted - May 31 2010 : 7:16AMWhat has become of Fivestardvd these days? I have tried - over and over again - to get in touch with them regarding some movie titles. No replies at all. The strange thing is; Fivestardvd used to be my number one adult DVD store! (But that was some years ago, though.) Someone who have had any (bad or good) experiences with them lately? Vassfaret, Norway [Link] |
Flash  Golden Age Classic 11018 Posts 5/01 | Posted - May 31 2010 : 1:59PM [Link] |
| vassfaret Member 64 Posts 10/05 | Posted - May 31 2010 : 2:15PM [Link] |
| Gabriel Nine Senior Member Firecracker 1273 Posts 8/01 | Posted - Jun 1 2010 : 6:35PM [Link] |
| vassfaret Member 64 Posts 10/05 | Posted - Jun 2 2010 : 12:57PM " We are re-establishing ourselves online; I was with fivestardvd.com since 2000 and remember emailing you many times prior. Please note that we are moving ahead in terms of getting stock on new titles as quickly as we can. International delivery should be established within the next month as well. regards ethan fivestardvd.com " [Link] |
| Gabriel Nine Senior Member Firecracker 1273 Posts 8/01 | Posted - Jun 2 2010 : 4:43PM [Link] |
| P-Knuckle Member 309 Posts 11/01 | Posted - Jun 3 2010 : 10:58PM Like a phoenix rising from the ashes, we are currently getting fivestardvd.com up to 2010 speed! Of course, fantastic customer service and quick, effortless order processing will always be the goal we are striving to achieve with the website. During the course of the next month, we are looking at establishing good international service as well with reasonable rates. Also, our stock will continue to grow. Our goal is to have great prices and terrific customer service. My email is info@fivestardvd.com. I can also be reached via 480-967-3662 during business hours of 10am-8pm M-F. We will soon have a 800 number as well, of course the best way to reach me is via email for now. -Regards from the desert of AZ (tempe that is.) Ethan fivestardvd.com [Link] |
| vassfaret Member 64 Posts 10/05 | Posted - Jun 8 2010 : 10:50AM [Link] |
| slippery sam Member 15 Posts 4/07 | Posted - Jun 11 2010 : 12:14PM [Link] |
| P-Knuckle Member 309 Posts 11/01 | Posted - Jun 15 2010 : 2:01PM Greetings, did you in the past have a problem with fivestardvd.com that was not fixed? As stated, I worked from 2000-07 with the prior fivestar and am now shipping/receiving for the current fivestardvd.com. If you had problems with the service prior I do apoligize; we are currently not shipping overseas but will restore international delivery as soon as we get the service as close to perfect as humanly possible. In the past, we never hesitated to resend an order if a wrong title was shipped, international or otherwise. I know, as I shipped and did customer service for the website for over 7 years. With international delivery in the past, certain conditions exist that could not be bypassed; mostly that being international fees applied at foreign customs. Sam, with your post you have not stated your prior or current issues with the website; thus, please explain what specifically was/is the error/issue currently with fivestardvd.com. Regards ethan fivestardvd.com [Link] |
| DarkDeveloper Member 57 Posts 6/10 | Posted - Jun 16 2010 : 7:14AM Always very helpfully. Hopefully, the new FiveStar can become the old FiveStar again. BTW. What's changed? Aren't the new FiveStar at risk of being closed down like the old one? or have you switched county/states? [Link] |
| slippery sam Member 15 Posts 4/07 | Posted - Jun 16 2010 : 7:51AM had a problem a wrong title being sent in an order and no replies to any emails i sent to 'support' was sent a buttmans brazilian bend over babes title instead of the buttmans bend over babes item i ordered and paid for, (notice the brazilian). despite buying several times there never ever got a reply, so moved onto a new store. [Link] |
| P-Knuckle Member 309 Posts 11/01 | Posted - Jun 16 2010 : 1:21PM When did this mishap with your order happen? Please note, we closed shop in the end of 07; and do not currently ship internationally for the new website. Unfortunately, I did not handle customer service the last year as I was doing all shipping/receiving and data entry at that time. If you did have such an error and didn't receive an email back I would hope that you made a chargeback via your card for that order. We are an entirely new entity, aside from the name change and me working for fivestardvd.com it is under new management. My experience with customer service and shipping is what is carrying over the new website; I strive to bring those skills as the website grows and develops. When we ship again internationally, email me at info@fivestardvd.com and I will ship you a complimentary dvd for your past troubles with the previous website. Regards Ethan [Link] |
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