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All Forums > International Shopping > International Shopping Forum Page 5 > Has anybody problems with Erodvd.nl ?
AuthorPost
lordasmus
Member


439 Posts
2/03
Posted - Jan 3 2006 : 7:59AM
I´m just a little bit concerned as I ordered several DVDs at the end of november/beginning of december last year (which are already paid also).
First of all they told me some titles are out of stock and delivery will be shortly. But now they are not even responding to my email inquiries since 2 weeks. That´s a little bit distressing and did cause my concerns.
Is there anybody here in the forum who made bad experiences with 'Erodvd.nl' in the last time?
Kamp
Member

369 Posts
8/03
Posted - Jan 3 2006 : 9:22AM
no problems at all with erodvd.nl.

just send Aline another email, she usually responds within a few hours.

gr, K.

lordasmus
Member

439 Posts
2/03
Posted - Jan 3 2006 : 11:10AM
Hi Kamp,
thank you very much for your feedback. I sent Aline three emails within the last 2 weeks and didn´t got any response until today...
ORGAZMIK
Member

Switzerland
133 Posts
3/01
Posted - Jan 3 2006 : 11:51AM
Just a thought but we often see people writing emails but put an invalid reply address or write from an account that has a full mailbox...
lordasmus
Member

439 Posts
2/03
Posted - Jan 3 2006 : 11:56AM
Thank you very much for your thought, but my email-adress is still the same and I wrote several times and I´m still waiting for a couple of weeks for my discs. I hope Aline is on vacation or anything like that. In the past I also never had problems with Erodvd.nl. But this now makes me wonder.
 
Joey Starr
Senior Member

Still wanking after all these years.
8082 Posts
10/00
Posted - Jan 3 2006 : 4:02PM
Maybe you'll receive a nice letter from customs...
Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Jan 3 2006 : 5:38PM
I also have no problems with erodvd. Aline replies always the same day or the next day depending on the time.
Athos
Member

151 Posts
3/02
Posted - Jan 4 2006 : 3:39AM
I also have never had any problems with them.

Would be nice if they had a state of the art website, a search facility aint exactly rocket science. If we could set up accounts and check order status online that would be really helpful.

scootmeister
Member

30 Posts
9/02
Posted - Jan 4 2006 : 8:32AM
Hi
lordasmus
I ordered title week before xmas & still don;t have it , Aline did reply however & is "looking in to it " .
1st time i have had a problem , or slow deivery .
usually 3 days max , but i guess you can add 3 to that but i would have expected it by now .

lordasmus
Member

439 Posts
2/03
Posted - Jan 4 2006 : 11:56AM
Hello scootmeister,

thank you very much for your feedback.
As already said: My first order was on november, 28th, the second on december, 8th. The third & biggest order (4 discs) was on december, 14th. I paid for all orders on the same day and I´m still waiting for the discs.
I´m annoyed because they don´t even answer to my emails..
Let´s see how it will turn out.

stefank60
Member

Gold Trader on ADT
383 Posts
9/02
Posted - Jan 5 2006 : 4:48PM
I have used them several times in the past and service levels have varied tremendously from the stunningly excellent to pretty much unacceptable.

Shame really as the bad times really spoil the good - I'd approximate the split approx 55/45 or 60/40 - sadly in favour of the poor :-(.

I also agree that I really am non too keen on the website.

The upsides of course are good prices, wide range of stock and stock of the more exotic - though of course that can bring interest from customs - I have had one seizure.

Hope you get your order soon

www.makepovertyhistory.org

lordasmus
Member

439 Posts
2/03
Posted - Jan 6 2006 : 7:27AM
Hello stefank60,

thank you very much for your kind feedback.
I will keep you updated how it will turn out.

cjmike
Member

Netherlands
63 Posts
8/04
Posted - Jan 6 2006 : 1:20PM
I used them several times without any problems. Last time however (a couple of weeks ago) I didn't receive anything.
So I mailed Aline, she said she was looking into it. After 3 days I received the stuff. Maybe they're really busy, I always get my stuff within 2 to 3 days, although not this time.
Just mail her again.
Good luck Lordasmus...
stefank60
Member

Gold Trader on ADT
383 Posts
9/02
Posted - Jan 6 2006 : 4:26PM
Ypu're welcome - good luck

www.makepovertyhistory.org

lordasmus
Member

439 Posts
2/03
Posted - Jan 7 2006 : 12:13PM
It seems my problem with the outstanding orders has been solved now! I wrote another email to Aline yesterday and she responded directly. She assured me, that all packages has been sent in december and was very astonished that I haven´t received anything yet. Today she sent me another mail and promised me to clear this up, asked if I want the money back or another sending and I agreed so send them out again with registered mail. And - you won´t believe it: This evening the first sending with poststamp 19th of december was in my mailbox. So I think I don´t have any reason to worry further and also have no more complaints agains erodvd.nl. Aline was very kind & helpful. Sorry for having erodvd.nl in a wrong suspicion.

 
Joey Starr
Senior Member

Still wanking after all these years.
8082 Posts
10/00
Posted - Jan 7 2006 : 6:00PM
I think part of the problem is that the postal system gets all clogged up around Christmas time, also the snow in Europe probably didn't help...

I generally try not to mail order anything (porn and other things) from early November to mid January.

Bawdy
Member

149 Posts
1/04
Posted - Jan 10 2006 : 1:43PM
I got 2 DVDs yesterday that I ordered on Dec 30, I've always gotten my orders in around a week from them (to Australia).

Bawdy.

scootmeister
Member

30 Posts
9/02
Posted - Jan 11 2006 : 8:03AM
Got mine today ! , great stuff as always .
Thanks to Aline for answering all emails

Captain Colon
Member

(click & see my collection) Netherlands
27 Posts
12/05
Posted - Feb 9 2006 : 1:28PM
Never had any problems with erodvd.nl. Items usually arrive within 3 days (but I live in Holland).

Reverse that Cowgirl!!

camaban
Member

Germany
437 Posts
8/03
Posted - Mar 27 2006 : 3:22AM
I've made my first order with erodvd.nl last week. Is it usual that you didn't hear anything from them after getting a order confirmation email? Is there no email when the DVDs are shipped? I've send 2 mails to Aline, but I've got no response?!
BEP
BuyEuroPorn

Prague, Czech Republic
46 Posts
4/04
Posted - Mar 27 2006 : 5:04AM
They typically ship after charging of credit card. If they already charge your card it's mean that your order complete and will shipped in same day. If card not charged, they still process your order.


Edited by - BEP on 3/27/2006 5:06:23 AM

wickerman
New Member

UK
1 Posts
4/06
Posted - Apr 17 2006 : 12:46PM
i have problems in that the site is real slow to load & when it does show a 'add to cart' button if i click the button nothing happens

is there a download i need?

Edited by - wickerman on 4/17/2006 12:47:05 PM

Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Apr 17 2006 : 5:09PM
Despite supposedly giving it up, you still need Java to use the Erodvd.nl site, and I also recommend using Internet Explorer 6 to view the site, as I nearly always find problems with Firefox (this being no ill reflection on the latter). I do wish they'd bring this site up to date in a technical sense.
Joey Starr
Senior Member

Still wanking after all these years.
8082 Posts
10/00
Posted - Apr 17 2006 : 6:18PM
I used to have problems with their site when I was still using my Macs with OS 9, since I switched to OS X, no problem. So if you have a Mac you must have OS 10 for their website to work the latest Mac OS 9 flavoured version of Java is not enough.
Joey Starr
Senior Member

Still wanking after all these years.
8082 Posts
10/00
Posted - Apr 22 2006 : 12:24AM
For some reason, since I upgraded to the latest java engine for OS X a few days ago, the Erodvd.nl website makes Safari 2.0.3 freeze.

But the Erodvd.nl website works perfectly in Firefox 1.5.02 for Mac OS X...

 
Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Apr 22 2006 : 4:27PM
Hi Joey, to add to the confusion, I'm using the same version of Firefox but on Windows XP Home and as soon as I go into any of the studio listings there's a huge spike in CPU usage and Firefox freezes. Last time I visited the site, I found it crashed IE 6 as well. So I won't be going back.

It would be great if they considered making the site more accessible and using a sensible sever side solution for functionality - all of the frames, Flash and Java could be readily replaced using methods that will enable the broadest possible audience to easily access the site. Maybe they're happy with things the way they are, but they're definitely losing customers this way.

stefank60
Member

Gold Trader on ADT
383 Posts
9/02
Posted - Apr 23 2006 : 5:36AM
Hiya Guys

Yep I often found it would freeze my system using various different browsers and needing me to reboot my set - not fecking funny. SO I rarely now visit their site.

Good way to loose business eh - make your site crash peoples computers

www.makepovertyhistory.org

Joey Starr
Senior Member

Still wanking after all these years.
8082 Posts
10/00
Posted - Apr 23 2006 : 8:49AM
Just made an order using Firefox.

I guess they don't want to invest in new software, must be very expensive...

xxxtc
Member

28 Posts
5/06
Posted - May 11 2006 : 10:14PM
Has something happened to Erodvd? They have not replied to my last 2 emails. Is Aline on holiday or something? They still owe me a Rude Britannia dvd I ordered and was charged for 3 months ago. After over a month of waiting I emailed them and was told they could not get the title I wanted so I gave them an alternative title to send to me. Now over a month later still nothing and they will not reply to my emails. :(
stefank60
Member

Gold Trader on ADT
383 Posts
9/02
Posted - May 12 2006 : 4:08AM
Oh dear, this is how bad they are when they are bad.

Real shame - when they're good they're excellent, when they're bad they are truly dreadful.

www.makepovertyhistory.org

Edited by - stefank60 on 5/12/2006 4:12:00 AM

stefank60
Member

Gold Trader on ADT
383 Posts
9/02
Posted - May 12 2006 : 4:09AM
Expensive ? Perhaps but I imagine only a tiny, tiny fraction of the business I suspect it looses them,

www.makepovertyhistory.org

scootmeister
Member

30 Posts
9/02
Posted - May 24 2006 : 11:46AM
seems they have new site

http://www.erodvd.nl/ssl/index.php

xxxtc
Member

28 Posts
5/06
Posted - Jun 5 2006 : 11:53PM
Update - after 4 months I finally got my dvd!
Joey Starr
Senior Member

Still wanking after all these years.
8082 Posts
10/00
Posted - Jun 5 2006 : 11:54PM
xxxtc
Member

28 Posts
5/06
Posted - Jul 19 2006 : 12:08AM
What's up with this company?

None of the e-mail addresses I have for contacting them seem to be working. I should have known better than to order from them again!

 
Joey Starr
Senior Member

Still wanking after all these years.
8082 Posts
10/00
Posted - Jul 19 2006 : 5:28AM
What's up exactly? Ordered something and nothing shown up so far? Or is it just a query you have?

A little patience helps, sometimes they have out of stock items and it takes a bit longer. Haven't had trouble discussing things by E-mail in the past though...

ben3
Member

39 Posts
2/06
Posted - Jul 19 2006 : 12:37PM
I have ordered a couple of DVDs recently and got no problem. I did have to wait around 10 days because the DVDs were not in stock.
lazenby
Member

London, United Kingdom
274 Posts
12/00
Posted - Jul 19 2006 : 2:11PM
I placed an order on friday and it arrived today in UK

No problems.

Lazenby Avid Viewer Of Hard Rough Gonzo Anal Sex. ADT GOLD TRADER!!!

xxxtc
Member

28 Posts
5/06
Posted - Jul 19 2006 : 3:47PM
I tried sending them an e-mail asking them to cancel an order I'd made earlier that day but the messages are failing to get through. (Reason : Over quota) Looks like they will just go ahead with the order as I can't cancel it.
Cucumber
New Member

2 Posts
2/07
Posted - Feb 17 2007 : 9:44AM
Hi everyone,

I live in Belgium. I have been surfing on this website for a while but never registered to post in the forum until today. I am having the weirdest problem with erodvd.

I have ordered from them for the first time a little over 2 weeks ago. I didn't get anything and decided to write to the customer service.

Aline is very kind and quick to answer mails. She told me that my package had been shipped but that it was returned to them. After a check, the address on the package was correct.

I have been ordering on various websites for over 7 years now and never had such a problem. I don't understand. Why would the post return a package with the correct address on it ? Are they lying at erodvd ?

Did it ever happen to anyone else ? Especially Belgians ?

Have a good WE !

ORGAZMIK
Member

Switzerland
133 Posts
3/01
Posted - Feb 19 2007 : 2:33PM
We experience the same problems in various countries. A package comes back as being undeliverable even though the customer confirms an address is complete and valid. And actually a reshipment to the same address usually arrives fine then.

It looks like there are indeed some postmen out there that are either blind or stupid.

Jacco All-Star Supporter
All-Star Member

"liable to deprave and corrupt"
2673 Posts
5/04
Posted - Feb 19 2007 : 3:08PM
I've literally seen a postman mark a package as undeliverable because he was too lazy to walk upstairs in an apartment complex.

Jacco

Cucumber
New Member

2 Posts
2/07
Posted - Feb 20 2007 : 1:49PM
Thanks for your answer ORGAZMIK and Jacco ;o) !

Well, I finally got my package this tuesday ! I don't know if it's the courrier at TNT that aren't reliable or if erodvd made a mistake and they tried to cover it up ?

I guess that I'll be able to better judge erodvd after completion of a second order.

Xenomorgue
Deactivated User

50 Posts
9/06
Posted - Jun 12 2007 : 10:51PM
I have ordered from Erodvd for several years now. My experience is mixed. Usually service is very good, sometimes quite disappointing.
Erodvd claims that they will send the DVDs worldwide within a week after ordering and paying. That is very nice, but of course this guarantee stands or falls with (a) regularly updating the website on the availability of titles, (b) making sure that DVDs listed on the website are really in stock, and (c) if things go wrong informing the customer as soon as possible.
But that is not Erodvd's policy. I think they keep stocks small, perhaps one or two copies of each title. If you order something that has gone out of stock, your order is processed as normal. No message to inform you that delivery will take longer. So you are waiting for a parcel that does not arrive. Worried you contact Erodvd. And then you get a laconic reply: "Yeah, I have received your order and payment. But the DVD is currently out of stock." Come on, that is no service!?
Prophit
Member

378 Posts
1/07
Posted - Jun 19 2007 : 3:06AM
I got two not playable titles from them recently. Wrote them a mail about it but never got a reply.
stefank60
Member

Gold Trader on ADT
383 Posts
9/02
Posted - Jun 19 2007 : 2:52PM
If you're still having problems with them - try BEP - in Czech republic - their service is excellent and less likely to attract attention from those lovely, lovely folk at customs

www.makepovertyhistory.org




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