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All Forums > Tech Talk > Tech Talk Forum Page 42 > Have 2 firewalls installed against my wishes.
AuthorPost
AztecGold11
Member


514 Posts
8/05
Posted - May 17 2006 : 10:32AM
I just downloaded the free Zone-Alarm, as my 2nd firewall.
Recently I bought Nortons Personal Firewall 2006-it would not install.
I checked the Ad-Remove list and found Nortons PF 2005, which I tried to uninstall (had no idea that I had this). It will NOT uninstall, so I contacted Norton (Symantec) via email for help.
They told me to run a program that would uninstall ALL Nortons products, including my Norton System Works 2005.
I did this-it would NOT work because it said that 1st I must uninstall Win-Fax Pro.
I checked Ad-Remove, NO Win-Fax Pro. Looked all over my PC and can not find it.
Back to Symantec-they gave me the most ridiculous list of how to proceed from here. It is beyond my experience, and I would surely destroy my PC.
The ironic thing is that I doubt that the 2005 Norton Firewall is even working-I never get a pop-up asking me about accepting anything.

Bottom line: I'm out $60 and have 2 firewalls.

Will NEVER buy anything from Norton again!

K
Smitten Kitten

Cloud 9
530 Posts
2/06
Posted - May 17 2006 : 12:11PM
Good for you.

Symantec/Norton stuff generally works pretty well, but getting rid of it is nearly impossible without deleting Windows and re-installing from scratch.

It's extremely invasive.

Hardware All-Star Supporter
All-Star Member

Your other left
14595 Posts
3/02
Posted - May 17 2006 : 5:11PM
I'm guessing that this is the part you really need to do:
The Registry Editor (regedit) has two windows, much like Explorer. If you've used Explorer then navigating it should be familiar. If not, then basically, the window on the left shows folders and the one on the right shows the "keys" in the folder. If a folder has a little box to the left of it that contains a plus sign then that means you can open the folder and find more stuff (folders) inside it.

In step 3, where it says "Navigate to each of the following registry keys" what it means is, going from left to right, drill down until you see a "Delrina" folder, then delete it. Yeah, "keys" are supposed to be in the right-side window, but in this case you want to get rid of the entire folder.

For example, open the "HKEY_CURRENT_USER" folder, find and open the "Software" folder, then find and delete the "Delrina" folder.

nietzsche
Deactivated User

5470 Posts
8/03
Posted - May 17 2006 : 8:46PM
Dude when I worked for AOL tech support people would try to install the AOL firewall and if they had anything Norton on there it was usually impossible. We then had to try to show the AOL idiots how to uninstall the Norton products, and a lot of the time it was perfectly fruitless since practically all AOL users are computer illiterate. I like my Norton stuff, but I know enough about it to know that it's going to be the only thing I'll be able to use as long as I have this machine.
AztecGold11
Member

514 Posts
8/05
Posted - May 17 2006 : 9:44PM
What is Delrina?
 
Jeff @ IAFD All-Star Supporter
Webmaster IAFD.COM

931 Posts
6/00
Posted - May 17 2006 : 11:34PM
Delrina was the company that made WinFax before Symantec scooped them up.
Drew Black
broken crankshaft

8011 Posts
9/99
Posted - May 29 2006 : 1:42PM
Symantec Sucks

Experts: Leading antivirus software exposes computers

(Associated Press via NewsEdge) Symantec's leading antivirus software, which protects some of the world's largest corporations and US government agencies, suffers from a flaw that lets hackers seize control of computers to steal sensitive data, delete files or implant malicious programs, researchers said.

All Forums > Tech Talk > Tech Talk Forum Page 42Have 2 firewalls installed against my wishes.

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