Sorry. You basically just ran head-on into the truth that a lot of the lesser companies -- and some of the better ones! -- just don't care about customer service, if it doesn't involve directly taking your money from you at that moment. They don't get thousands of emails a day, they are usually just understaffed by people who don't give a shit about their product and hate the boss anyway ...
I hasten to add that OF COURSE the two companies I do my work through are completely different :)
No, really ...


