I recommend Adult DVD Empire for the fastest service, the most up-to-date selection, and good prices. I've tried others before I began freelancing for them, and I have to say that they are, indeed, the best...

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Saki

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Using the price search feature on ADT, you'll be able to find the best prices on adult dvd's. Most of the best prices, aside from a sale, will be at DVD Advantage and 5 Star. I've ordered from most of the other affiliates here (and some that are not-although I've stopped that) and have discovered that the service you get at them, for domestic (in the USA) orders, is just as good as any place else.

That said, Empire has a good selection to choose from and their service is almost as good as the two above. Adult Dvd Now and Explorer have been decent too. Remembering that ADT won't allow an affiliate to abuse us and remain a member, you should do okay with any of them.

Feel free to email me if you need any more information from an unaffiliated, consumer viewpoint.

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[FLAME_SUIT_ON]
Bullshit!!!!

AdultDVDEmpire's "service" is abysmal. I have spent a considerable amount of money at ADE, in the past, so I speak
with some experience. They cannot handle ANY sort of problem in a quick and efficient manner. They put the total burden on the customer to fix any problem with an order. ADE's customer service has no way to track returns. Nor are they any too anxious to fix problems. They are perfectly willing to charge your credit card for DVDs not sent or for a wrong DVD sent in error. The burden is on you to "prove" their mistake.
[/FLAME_SUIT_ON]

That said, stick with FiveStar or DVDExplorer. They provide quick service and responsive customer service when there is a problem.

To paraphrase "Slick Willy": Its the service, Stupid.

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In fact, ADT has rules against blatant advertisements , 'cause that's not what we're about, though Drew & Steph are pretty easy-going and try to keep things peaceful.
They give us credit for our ability to recognize blatant advertising and dismiss it as such.

Again, welcome aboard BadKarma, and next time, don't hold back!

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You can't be too careful though. In some USENET news groups I frequent a simple statement like "I like text editor 'X' better than text editor 'Y'" can start a holy war.

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:wq
Saki

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I have tried other sites, but since I am a California resident, the so-called savings was not worth the overall tax addition. Despite BadKarma's bad experience, which may just be an exception to ordinary circumstances, nobody else I know has had problems with Adult DVD Empire...because if they did, I would have heard holy hell about it as a bad referral.

Diesel

Postscript: Recall that Dragon1's posted question is an open book for anyone to respond. I absolutely admit that I do occasionally announce on this forum an article or two that I write at Adult DVD Empire, but this is because I think that the articles would be of interest, and hell, I do want someone to read what I wrote (so sue me!). But since Dragon1's question is fair game, I responded accordingly...

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Why is there a perceived difference between the mainstream and adult sides of the same company? Got me. Maybe MasterB can shed some light on that. I assume it's a simple ratio of shipping volume. More mainstream orders equals a correspondingly higher number of customers that could have something to snivel about. (The mainstream studios also implement some less-than-intelligent last minute pricing, shipping and policy changes that leave the retailers hanging.)

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That said, I just got in a fairly large order from Empire (most of it was adult). I have to double check it (pretty big-ask your boss) for accuracy but it went much better than the time I was short shipped a title. In any case, Empire gave me a break on shipping this time and that was very nice. Kudo's to Empire.

When I order from Empire, I generally do well. The same holds true for most of the other companies here though too. Currently, I am only using 3 companies regularly for porn-see above for which ones ( I don't want to be accused of "blatant advertising").

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I have ordered mostly from Adult DVD Empire and I thought they were very fast, and always replied to may questions but now they strangely requested a copy of my credit card etc. even though I ordered at least 8 times from them in the past with no probs...

The worst place I have yet ordered from is Digital Eyes, even though I didn't buy any adult stuff, they STILL haven't sent my order that should have been fulfilled on 16th January!!!

5Star are more or less the best in adult DVDs but their selection isn't that perfect and they take some time in getting new releases unlike Adult DVD Empire.. their website is less colorful too.

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I'd say them or adult DVD Now.

buttons

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Anyone who likes vi needs a mental health day!

But back to the topic at hand ...

Customer service starts where there is a problem . Getting your order to you in a correct and timely manner in the first place is what the retailers are supposed to do. That's why their getting some of your money. The true measure of a good retailer is how they handle problems.

Edited by - badkarma on Feb 2 2001

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I've oredered from 5 star and i've oredered from adult dvd empire and I've ordered from explorer. I think they all get the job done and each boast different areas of specalization. I buy from adult dvd mpire when I have a specific or obscure title or star I'm looking to find and I buy from 5 star when I want cheap dirty porn
:O

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I don't know about you, but when I pay someone for something I expect a certain level of competence and accountability.

I mean, you do care about whether you get what you paid for or not -- don't you?

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Although I should say, one reason I don't bitch is becasue I have little to bitch about. Let soemone mess up my order and I bet I'd be on the phone.

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I think keeping the retailers "on their toes" is one of the best features of this group. I will not deal with retailers who get bad reviews. So I urge everyone who's had a bad experience with a retailer to spread the word here.

Just my $.02

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