That is the way I see.

I tell you one thing though, I have had questions about particular Evil Angel titles and Evil Angel was not only prompt and generous, but gave me more than enough details.

That type of studio activity for it's fans...I love.

I really wish I could hear what Vivid has to say about most of their titles...especially The Window . I wanna know what happened there with the image, and it looks like a lot of focus was put more on the 2hrs of "Extras" crap.

P.S: If studios want to conquer DVD..adultdvdtalk is the right place to hear about opinions, and what it's fans desire, so that their product not only satisfy, but they have an idea what DVD is all about, which equals to good cash, enough to make another great production. If they only knew.

-sonic

Edited by - sonic on Apr 7 2001

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I agree that Evil Angel do seem to be spot on with their attention to their customers.

When contacting Private direct however, their response service is extremely poor!

Flinty*

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I never got a reply from them, so I assumed that the scene had been edited out. A later review told me that this scene was still in the disk. If I hadn't read the review, Vivid's lack of a reply would have cost them a sale.

I think, for the most part, the companies who really care about quality issues don't get that many complaints because when there is a problem, they take care of it before the disk has been issued.

Many of these companies have realized that it is a good idea to participate in forums like this one in order to get feedback on their product. Some of the companies have done a good job at implementing changes based on that feedback.

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Evil Angel, Wicked, Adam & Eve, and a few others have been very responsive to my emails/reviews/various forum comments. Others, including NuTech or JM Productions, have either not responded or sent generic responses that are obviously designed by an English as a second language student. I mentioned such a response in a review earlier this year: Lousy JM Productions dvd .

I agree with Drew as I have received numerous emails over the last 6 months or so by people who "lurk" here, a number of them from production company's. Perhaps if they were more responsive here, or via email, they would be able to play spin doctor or explain what went wrong with particular dvd's. Just a thought, Don

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I will never buy a Private disc as long as they keep dubbing their films and don't offer direct sound on their discs. I don't care if I can't understand what the performers are saying. Dubbing totally ruins the heat in a film for me. If it's a classic title, I understand because that's how it was done back then. I think they dub because most of the performers all come from different European countries and don't all specak the same language, and don't forget that they want to release their movies in 6 or 7 different European countries. I still hate it, and hope to see more than 1 or 2 titles offered by them with direct sound. I thinks African Dream has direct sound on it.

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Flinty*

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Also keep in mind that not all of our complaints can be addressed, especially if it is a question
of personal tastes, which is what I see alot of here.

When you find a quality product and a production company, website, or mail order company that
is willing to stand behind it, stay with them - I do!

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Companies don't give a damn when I complain that they changed the design of my favorite underwear or blue jeans. Is all they want is to make money. And I guess they figure that once I bought that design, I ain't going to come back to buy it again when it wears out--which doesn't make much sense to me. I just figure the porn companies won't really listen and institute changes either.

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To date I have only seen two companies actively care about their customers/fans. They are Wicked and Elegant Angel. That is not to say other companies don't as well (Evil Angel seems active in this area). There are just two specific cases I can point to that demonstrates this for those two companies.

Both instances happened at trade shows. Now for all of you that go you know there is a constant flow of complaints from companies about "fans" showing up at these things and therefore stopping business. (We will save the discussion of why hire someone to sign autographes and then complain about the people who show up to get them for a later time.)You can get a real good idea of a companies attitude towards its customers by how they deal with this situation. In one instance I saw Patrick Collins (head of Elegant Angel) make one of his employees apologize for being rude to people waiting in line and the other instance was during one of the several times Jenna was late for a signing the people were going down the line apologizing to people for the wait and giving out t-shirts. These are the only times I have seen companies act in such a manner.

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2. I wrote to Zane asking them why I was only getting the first hour of the 2 hour Backstage Sluts II (hilarious interviews with Corey Parks of the band Nashville Pussy talking about fisting a groupie. The main reason I bought the disk). HOw did I access the second hour from either the menu or by changing title somehow No reply.

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As for cutting scenes from VHS for the DVD, I don't even think I'll comment on cause that makes me so mad. Why do that?

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