Chloe Temple Interview| Author | Post |
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| JMO Member UK 104 Posts 2/01 |  Posted - Sep 27 2005 : 6:24AMInternational orders are terrific when they work, but when they don't they can be very expensive. Over the past month, I've had one disc (on a reduced shipping offer) go completely astray - £11 or $20 gone because no guarantees or insurance on international orders. I've just received a global priority letter package that some kind soul has nearly snapped in two so the disc was DOA. That'll be another £12 or $22 up the creek, again because international orders aren't guaranteed or insured. But there's no way I'm paying more than the disc is worth for UPS/DHL extortion charges, and also risking HM Customs charges. Edited by - JMO on Sep 28 2005  [Link] |
| oatmeal Meat Popsicle Seeking Beauty 1738 Posts 8/04 | Posted - Sep 27 2005 : 9:51AM 1) Don't the stores package the products securely?  [Link] |
| Another porn addict Member UK Member 315 Posts 2/05 | Posted - Sep 27 2005 : 9:53AM Missing/damaged orders are a right nightmare I'll agree. Maybe time for a switch of supplier? [Link] |
| Gabriel Nine Senior Member Firecracker 1273 Posts 8/01 | Posted - Sep 27 2005 : 5:04PM The thing is, missing or damaged items can happen on any mail order, in the UK or internationally - I've actually had a Special Delivery order shipped entirely within the UK go missing, which just should not happen. Mind you, there was a recent case of a postie in Aberdeen who was dumping mail around his neighbourhood so he could finish earlier, supposedly so he could get home to help his missus with their child...but I digress. I still feel that given the favourable exchange rate and the level of competition between US online retailers, it's still worth ordering from the States. It's perhaps a question of weighing up how much you're prepared to lose. Incidentally, I wouldn't just give up on a missing or damaged shipment just because the shipping method is uninsured. The best retailers - i.e. the ones who get the best write-ups from the readers here - will usually do something to help at least, if you ask nicely! [Link] |
| JMO Member UK 104 Posts 2/01 | Posted - Sep 27 2005 : 5:38PM It's just when you get one order go awry, that's happenstance. I accept that. I accept that suppliers have to protect themselves against fraud and can't accept liability for mail lost in transit. It's just when two go titsup in quick succession and twenty three quid isn't a loss easily overlooked, you get dispirited. By the by, the disc that was DOA - on closer examination I realised it had been killed by either a franking machine or a spectacularly hamfisted individual. The franking mark on the outside of the envelope coincides with the dent (!) in the playing surface of the disc and looks as if the stamp was applied (with some force) with the envelope lying on top of something or hanging over the edge of a table. [Link] |
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| ziniaraya Member London 194 Posts 4/03 | Posted - Sep 28 2005 : 2:59PM I always choose the cheapest shipping options and no guarantees but I have managed to resolve a missing item enquiry to my satisfaction with a replacement(even if after a longer wait that I thought reasonable). The Post Office did admit to the retailer that they probably had had it and lost it which obviously helped. IMO U should push it a bit more. Z. [Link] |
| JMO Member UK 104 Posts 2/01 | Posted - Sep 28 2005 : 5:25PM When I started this thread, I deliberately didn't mention the suppliers as under their T&Cs, they aren't obliged to help. I've got to give them their dues for excellent customer care - Marc at Lasersedge and Ethan at Fivestar - I give these companies my heartfelt and unconditional recommendation. Thanks guys. [Link] |
| Gabriel Nine Senior Member Firecracker 1273 Posts 8/01 | Posted - Sep 29 2005 : 12:45PM [Link] |
| JMO Member UK 104 Posts 2/01 | Posted - Oct 17 2005 : 4:29PM [Link] |
| Joey Starr Senior Member Still wanking after all these years. 8082 Posts 10/00 | Posted - Oct 17 2005 : 11:22PM [Link] |
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