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All Forums > Shopping Info > Shopping Info Forum Page 15 > Kickback appears not to work.
AuthorPost
BadKarma
Member

110 Posts
11/00
Posted - May 13 2008 : 10:06PM
Hate to be a bearer of ill tidings, but Kickback appears not to be working.
I tried both Firefox 2.0.0.14 and Safari 3.1.1 on a Macintosh running
OS X 10.4.11, and got the same result.
The symtoms:
1. Doing a search on a title, e.g.,"Lex the Impaler 3" brings up the
list of retailers with prices with links for coupons and the
Kickback link for AdultDVDEmpire (ADVDE), as expected.
2. If one simply clicks the Kickback link (Buy thru K$$) for ADVDE, logs in
with Kickback ID/password, and proceeds, one winds up at DVDEmpire with an
empty cart. e.g., the title is not transferred.
2a. If you page back, login in to AdultDVDTalk again, and then proceed, the
title transfers.
3. If one places the title in the comparison cart first, does the price
comparison, and then clicks 'Buy thru K$$', the cart transfers ok, but there
is no message from ADVDE 'cart successfully transferred'.
All this leads me to believe the Kickback is not being seen by ADVDE.
I had a problem with a Kickback purchase at ADVDE a few weeks ago but thought
it was something I did wrong, since I had multiple browsers and browser windows
open at the time.
Hope this helps narrow the problem.
(Sorry to be so long winded.)
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - May 13 2008 : 11:46PM
This definitely helps. One question, I am not familiar with "ADVDE 'cart successfully transferred'". What is that?
Flash All-Star Supporter
Golden Age Classic

11018 Posts
5/01
Posted - May 14 2008 : 12:19AM
I think that's in reference to the message that DVD Empire gave stating that the cart was successfully transferred when you ordered through the comparison cart.
BadKarma
Member

110 Posts
11/00
Posted - May 14 2008 : 12:55AM
Flash is correct.
In the past, when the 'Buy thru K$$' link was clicked on the
'Compare Total Order Cost' page, the user and comparison cart
was sent to AdultDVDEmpire. At that point a message was displayed:
"Cart Successfully Transferred", or something to that effect, and
the titles in the AdultDVDTalk comparison cart were transferred to
the AdultDVDEmpire cart.
I always assumed that ADVDE was displaying that message to acknowledge
the receipt of the contents of the AdultDVDTalk comparison cart.
Also, unless memory fails, when clicking 'Buy thru K$$' one was taken to
the AdultDVDEmpire site, not the main (non-porn) DVDEmpire site, as
happens now.
Also, unless memory fails again, the ADVDE site used to be 'www.adultdvdempire.com'.
I noticed tonight that the site is 'www.adult.dvdempire.com'. I don't remember a
dot being between 'adult' and 'dvdempire' in the past.
Hope this helps.
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - May 14 2008 : 1:09AM
I think that's where the problem lies. I'll forward that on to the appropriate people on their end. The items of the cart transfer are ending up in your cart at their site but without the appropriate Kickback tracking data in-tact. That's why people aren't getting confirmations on their Kickback orders either.
 
Janitor
Retired

Porno movies, sexy videos, xxx. Adult DVD Talk at your service.
6409 Posts
11/99
Posted - May 14 2008 : 11:41AM
please hold off on ordering through kickbacks until we get this problem resolved.
BadKarma
Member

110 Posts
11/00
Posted - May 14 2008 : 7:47PM
But, but, but ...
AdultDVDEmpire is running a sale ... no pressure here ;-)
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - May 14 2008 : 10:51PM
I think it was fixed today. I'm going to test it right now....
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - May 14 2008 : 11:48PM
The problem has been fixed. You can now place Kickback orders again at DVD Empire. You should see the "Thanks for using Kickbacks" image on the final page of the checkout process and you should also get an automated email confirmation from the Kickback system.
For those folks that placed Kickback orders during the period where orders weren't automatically being tracked, we are going to have to manually issue credits in the system for your orders. We will send out an email to all Kickback users that did a Kickback cart or item transfer during the problem period with instructions on how we will be processing your Kickback credits. I hope to do this within the next week to ten days.
BadKarma
Member

110 Posts
11/00
Posted - May 15 2008 : 1:22AM
Good job!
Thanks for the update.
BadKarma
Member

110 Posts
11/00
Posted - May 15 2008 : 2:07AM
The good news is that I just placed an order ad Adult.DVDEmpire.com through KickBack and I got the kickback message at checkout and an email confirming the KickBack purchase.
But, (Yes there is always a but ...), I still need to log in to the KickBack system twice, no matter how I place the order at AdultDVDEmpire.
If I place the order through the title search page, without placing the title in the comparison cart, I wind up at Adult.DVDEmpire.com with an empty cart. Simply paging back, logging into KickBack a second time does transfer the title.
Placing the title in the comparison cart makes no difference. An empty cart is transferred and I still need to page back, login to the KickBack system a second time. The second time is the charm and the contents of the comparison cart is transferred this time. Although there is no success message on the data transfer from KickBack to ADVDE.
I never had to do the page back and forth in the past.
Still, the good news is that it works, it just takes a little back and forth.
LATE UPDATE:
It appears to me that all the problems are on AdultDVDEmpire's end. To whit:
1. I can hardly manage my 'Wishlist' on ADVDE. Every time I try to move a title from my Wishlist on ADVDE to the ADVDE cart I get a server error. Paging back and trying moving it again does succeed. 2. The current ADVDE coupon does not work, even for an order for new DVDs well over $40.00. No amount of 'fiddling around' succeeded in making the coupon work.
I wish XRent was back in the KickBack program ...
Edited by - badkarma on 5/15/2008 3:19:01 AM
Flash All-Star Supporter
Golden Age Classic

11018 Posts
5/01
Posted - May 15 2008 : 3:56AM
Do you have $40.00 worth of adult items? Most of their recent coupons have only worked with the eligible amount in adult items only.
Flash All-Star Supporter
Golden Age Classic

11018 Posts
5/01
Posted - May 15 2008 : 4:00AM
I just tried it and mine worked fine on the first try
They've been having that problem for a while over there with the wishlists. I've found if you look at the cart after the server error usually the item has been moved into your basket, it just hasn't been deleted from the wishlist.
BadKarma
Member

110 Posts
11/00
Posted - May 15 2008 : 4:59AM
Yup, all adult DVDs, as per the coupon:
Adult DVD Empire
• $6 off Not valid on Used, VOD, Rental or with any other offers.
Coupon code: 1407253 $40.00 min. order exp. 6/2/2008
• Free US Shipping USPS Standard Mail - adult products only.
As for the wishlist, I got a server error message trying to move items to the cart. every time. It consistently took two attempts to move items from wishlist to cart.
I never had that problem before.
It appears to me, as a technical person myself (network admin) , that AdultDVDEmpire is making changes to its infrastructure and using its customers as beta testers. That's just my impression, and AdultDVDEmpire is free to do what ever it wants with its own website. I, however, have little patience with websites that don't work properly or are tied to any particular OS/browser combination.
By the way, what OS/browser are you using? Windows/Internet Explorer per chance?
A final note: I have no problems on XRent, or IAFD, etc., which leads me to believe the problems we are having (had?) stem from something on AdultDVDEmpire and not AdultDVDTalk or any endusers.
My sympathy is with Drew, who has to deal with a problem not of his own making and over which he has no control. I know I hate it when I have to "fix" other people's cockups.
Edited by - badkarma on 5/15/2008 5:06:17 AM
Flash All-Star Supporter
Golden Age Classic

11018 Posts
5/01
Posted - May 15 2008 : 1:59PM
I'm using IE on Windows XP.
The coupon thought was because I've noticed in the recent past that when I've had non-adult items I've had problems with their coupons working.
ADE has been massively changing their site over the last roughly 6 months.
 
BadKarma
Member

110 Posts
11/00
Posted - May 15 2008 : 2:56PM
That was my guess.
And it appears not testing the changes on anything but a Windows platform. A lot of companies/web developers do this sort of thing. I think its a tad shortsighted. A website should be client-side agnostic, IMHO. Setting up a test lab with multiple OS/browser combinations has almost zero cost (hardware is cheap), and it shows your customers that you care about their experience on your website, again IMHO.
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - May 17 2008 : 1:17PM
The test order I placed was with Firefox on XP. I didn't have any problems and didn't need to login twice. The two-login thing would be a problem on our end. When you login to your kickback profile on our site there's some stuff that happens behind the scenes to assign your kickback user ID as a browser cookie instead of the temporary shopper ID that was assigned to you via a randomly generated cookie at the beginning of your site visit. Your ADT comparison cart would have the items in it with the temporary ID and those items would get reassigned to your kickback user ID before the items are transferred to your cart at DVD Empire's site. This is where the double-kickback login problem must be. It's either the setting of the cookie or a bug in a stored procedure. (There were some database access routines in the Kickback program that still used SQL statements up until a few weeks ago when I switched everything to stored procedures and SQL UDFs.) I'll look at it soon.
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - May 18 2008 : 7:40PM
I've spent about two hours looking into this today and have come to the conclusion that it is a problem on Empire's end, most likely having to do with the instantiation of a user's shopping cart as the entry page into the website. I'm guessing their user session/shopping cart data gets instantiated at some point prior to the act of adding an item to the cart. I'm going to forward this problem report to them.
BadKarma
Member

110 Posts
11/00
Posted - May 19 2008 : 10:37PM
FWIW --
It just did a quick test and I no longer have a "double login" problem.
Nothing changed on my end: same Macintosh, OS X, Firefox, etc.
I tried it twice, clearing everything out of Firefox: cookies, cache, history, etc. each time, and everything appears to be working properly. In both instances, the title I searched for and clicked "Buy thru K$$" on was successfully transferred to Adult.DVDEmpire and placed in their cart. No problems whatsoever.
It looks like the problem(s) are solved (or at least in hiding).
-- regards.
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - May 21 2008 : 10:33PM
They have been fixed for a couple of days. I forwarded some diagnostic info to Empire and their developers where able to correct the problem.
Bernard
Member

usa
158 Posts
7/06
Posted - May 23 2008 : 8:22PM
Thank you for getting it all fixed.
Bernard



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