The four retailers participating in the Kickback program provide us with customized sales tracking reports. Recently we have discovered bugs in the reports from three of the four participating merchants. In one case we even sent notification emails to all program members that had placed any Kickback orders.

If you have placed an order through the Kickback program you should have received order confirmation email. This email indicates the portion of the order eligible for Kickback credit. In some cases the amount you are credited ends up being different than the amount in the order confirmation email. This can occur for a number of reasons the most common being that items in the order were canceled or changed after the order was initially placed.

All of the participating merchants are constantly improving their stores and checkout processes. Occasionally these improvements may induce a bug in the way Kickback orders are tracked and we don't discover the problem until a few weeks or months have passed. These bugs may affect the special Kickback order tracking and sales reports we use to issue credit. The end result being that you may receive credit for an amount greater than or less than your original order. Please understand that the sales report is the only confirmation of an order total we can use to issue credit. These reports are used by the retailer to pay Adult DVD Talk a sales commission on Kickback orders. If the order total is lower we cannot issue credit for a higher amount unless we are able to find the bug and be ensured that we are actually being paid on the higher amount.

Please understand that the redemption of Kickback credit comes directly out of our pockets. If you redeem $50 at a store it's the equivalent of us handing you a fifty dollar bill. We do not get any form of discount on the redemptions. It is a service that we are happy to provide as a means to reward shoppers that buy through our links.

If a retailer reports (and pays us) an amount less than your original order we are happy to investigate the situation and hopefully correct it. If the result of the investigation is that we end up being paid based on an amount less than reflected in your order confirmation email there is not much we can do about it. We won't be in business long if we issue more credit than we are being paid. Adult DVD Talk is not some huge company that can afford to lose hundreds or possibly thousands of dollars per month due to erroneous credits.

According to the terms of the Kickback Program Operating Agreement the administration of the Kickback program is solely the responsibility of Adult DVD Talk. We make every effort to be honest and pay the correct amounts. If for any reason a program member is dissatisfied with the way we chose to administer the program and resolve any open issues their sole course of action is to remove themselves from the program.

The Program Operating Agreement also states that Kickback credit will be issued after we receive payment from the participating merchant. For the past few months I have been issuing credit at the beginning of the month prior to actually receiving checks from the stores. I did this beacuse I did not want to keep people waiting to redeem their credit. Because of the bugs we discovered in the past 10 days you may have not received full credit for some orders placed in February. We are waiting to receive payment for these orders prior to making any adjustments. The actual payments we receive are the only real way to audit the accuracy of the sales reports we use. If payment doesn't match the report then we know there's a problem and are then able to react accordingly.

Please be understanding as we attempt to track down the source of any problems and work to correct them. If you write a hostile email to Adult DVD Talk or to a participating retailer complaining about the way we administer the program you will be bluntly asked to remove yourself from the program. If the hostile attitude continues you will be removed from the program and any accrued balances will be forfeited.