Bush can't be resposible for the postal service, but they make no concession in lieu of that. I was with Sugar for about 18 months, and the only reason I left them was because they didn't have many titles that were more than 2-3 old and I like to mix mid to late 90's titles in my queue.

If a title was late of lost with Sugar, they would rush you out a title, or work with you on some sort of concession.

I also have noticed that a great many titles I have recieved from Bush have been heavily scratched and some cracked. DVD Technology allows most titles to play even though they are scratched, but some Bush title are so scuffed that my player won't even load.

Either way, good prices with Bush, but their service gets an "F" in my book.

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https://www.adultdvdtalk.com/forum/topic.dlt/whichpage=14/cat_id=2/forum_id=4/topic_id=24110/24110.htm

Edited by - shark1 on 11/21/2005 6:58:58 PM

Edited by - shark1 on 11/21/2005 7:00:21 PM

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Edited by - Daedrian on 11/22/2005 6:19:28 PM

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Maybe the disc are scratched and cracked because I order older titles, but that doesn't excuse them for not maintaining stock.

Once again, I can't hold them accountable for the mail until I make them aware and as of late (last 3 months) 25% of my titles take at least twice as long as they used to.

We all have "OUR" experiences and I wouldn't reccomend Bush to anyone that is concerned with service, speed or resolution. If you want the cheapest online rentals, use Bush.

Just be sure to look up all deffinitions of the word "Cheap".

Service sells, and it's obvious to me why other companies charge a little bit more.

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So, how much better is the service from Bush's competitiors? From the posts I've seen, there doesn't seem to be much difference. In fact, Bush might be better than most.

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If the postal service fail, they send you a new title right away, they don't make you wait weeks to see what turns up.

Sugar also won't charge you for movies you don't get, IE. If the postal service is so slammed that movies take 6-8 days instead of 2-3 Sugar will work with you to make sure you are satisfied.

I'm not telling anyone to boycott Bush and I've said many positives about them, but when the service goes south with Bush, don't complain cause based on multiple accounts here, THEY DON'T CARE!

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We don't know their algorithm for filling the queue - i.e. when a title is in stock, what rules determines who gets it next. I'm sure there is a delicate balance between keeping customers happy with multiple copies of titles and increasing profit by NOT buying too many titles...

We try to keep in mind that rental porn in a "Netflix model" means hopefully getting what you want as soon as possible but no guarantees - this is not video on demand. On the other hand, the variety is pretty impressive and we couldn't find a better value.

Our best recommendation with BushDVD: go for MORE movies that you might expect and avoid the low price 2 movie plan. For example, the 4 movie plan, at best, gives you about 16 movies per month or about $1.40 per dvd AND you have 2 separate shipments (BushDVD likes to ship 2 disks per envelope) so if the USPS drags on 1 shipment (2 disks) then you aren't pissed off while you check your mail box 3 times a day and cussing out your mail carrier! We might have to go up to the 6 or 8 title plan just to totally eliminate the stress over the potential of slow mail delivery - We DO BELIEVE that BushDVD is NOT responsible for slow delivery by USPS ... but the alternatives (FedEx and UPS) are much more expensive.

If we run into serious issues, we'll keep you updated - otherwise BushDVD seems to be working for us.

Happy Viewing!

PS - if you use BushDVD then keep a source of movie REVIEWS handy (in your browser favorites) because BushDVD doesn't have detailed reviews and their "ratings" are not supported with commentary.

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I don't know about the rest of you, but it leads me to believe that the CEO got off his ass and made something happen.

Even though he insulted me and called me a liar I will tip my hat because a quick turnaround and enforcement of procedure only happens when you put your money where your mouth is.

Just goes to show that a shipment in hand is worth two in the Bush.

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Monday - Mailed 2 mailers (4 disks) simultaneously - in time for the last daily pickup by the USPS from Austin to San Diego;

1 mailer takes 2 days to return to Bush then 5 days to get back to us (not counting Sunday);

1 mailer takes 4 days to return to Bush then 3 days to get back to us (not counting Sunday).

So - both exactly 7 days (not including Sunday) for a round trip. Don't know about you but .... that's GREAT for us - certainly satisfactory. It also proves that the USPS can vary quite a bit in either direction.

At this point a MUCH BIGGER issue is WHAT type of movies do we like - as any reader of ADT would already know. The reviews are helpful but not as good as a real viewing - which is why rental is the perfect option for us and so far BushDVD is meeting our expectations.

Happy Viewing and Happy Holidays!

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