lucky you. I am still waiting for the arrival of 4 DVDs which were shipped on 17 April 2003. They have not shown up here in Germany yet. Hopefully they will arrive soon.

[Link]

Me too. Waiting for one item shipped on the 7 April 2003. Think Germany is a problem for them ;-(

[Link]

Just for the record, the latest order I have had from them arrived today, the 9th of May, having shipped on the 29th of April.
That's to the UK.

[Link]

I have received many porn DVDs from other companies out of the US without problems and much faster. In fact, I have just received one letter from Laseredge which was shipped at a later date because the DVD was not available. So I hope I will still receive the first letter with 3 Evial Angel Jules Jordan DVDs.

This is not to blame Laseredge at all as they have a good selection at fair prices and apparently a very good customer service. Also their flat shipping rate is unbeatable from the US but the delivery time is very long indeed.

[Link]

SNP.

[Link]

Actually, it seems that deliveries from the U.S. and Canada (both normal and porn) for me and a good few of my friends to Ireland seem to be way overdue. And it seems our Post Office is not being very helpful...

[Link]

Well, Germany sucks.

[Link]

...So, goes to show...

[Link]

Will keep you posted.

[Link]

Perhaps they should send orders complete (a box is much harder to lose in the postal system than a small jiffy packet).

I've heard Lasersedge will no-longer wait for an order to be complete before shipping. Is this true ?

[Link]

They ship the order in parts with only one shipping charge, which is good, but it's the newer, different mail service which seems to be a lot slower in my experience. I also think that packages of any size can go "missing"... though I tend to feel that nothing really gets lost - I mean, where does it go? into the ether?

[Link]

I keep my mailman very busy but from experience, I've never had lost boxes, only lost single items (jiffy packets).

Good question...where do 'lost' packages end up ?

[Link]

Clarification from Laser's Edge would be good....are you reading, Marc?

Hardz, I didn't want to really say it because I have no evidence to make such a claim, so let's just say I was "wondering" if "lost" items are really stolen items. I've had the same 3-disc package go missing twice, so I am sorry to say it's not just the single item package that could be tempting to a thief. For example (and this is a purely hypothetical example), a high-value Global Priority packet from Five Star, discs without boxes, say, could be a tempting prize for a light-fingered postal worker when they spot the customs valuation on a fairly small package. That's not intended as an ill reflection on Five Star's oft-criticised policy, obviously any packet could be stolen like this.

But that's absolutely pure speculation on my part, and shouldn't be taken as anything more.

Back to the topic (and I am supposed to keep these sort of things in order) - just for a point of info for UK readers here, I received my latest orders this week. Two items shipped the 8th of May, got one yesterday, one today. Customs stamp - 22nd May.

However, the other item I got today, which I feared was lost, was shipped 2nd May, Customs stamped on the 14th of May, which means it's taken a ridiculous 10 days in the UK postal system to get to me. Which goes to show that shipping delays aren't always down to the vendor.

[Link]

That's quite a delay. I guess there's hope for some of us yet.

[Link]

1 dvd of the 3 arrived, 1 cancelled cos it took too long to ship, and the other was apparently posted over a month ago, but hasn't arrived. i've mailed them a few times, but they have made no mention of a refund, or a replacement. is that normal?

[Link]

Apparently it is normal. I have the same situation as I am waiting for one parcel with 3 DVDs since 21 APR already. Actually the confirmation email that they were shipped is dated some days earlier even. A single DVD which was shipped some days later due to the fact that it was out of stock has arrived some three weeks later. Since then I am checking back with Marc how I can now receive the missing shipment. I have checked with my neighbors, the post office and customs here in Frankfurt but apparently it was lost somewhere in the mail. As most people here say that Lasersedge customer service is great I still hope that somehow Marc will find a solution. I would prefer a replacement but at least a refund if this would not work.

Keep us posted on your problems.
Good luck.

[Link]

I get the distinct feeling that shipping times from the US to Europe are MUCH more affected by the Europe end. I would be willing to bet that most packages leave the States within a day or two, then lounge around in some central distribution centre somewhere in Europe.

It would be interesting if one of our packages could have some kind of electronic tag put on it, as a test, so we could track its position all the way and see where the time is spent!

Anyway, would love to talk, but I've got a new batch of discs to watch

[Link]