All Forums > Shopping Info > Shopping Info Forum Page 50 > Laser's Edge: Out of Stocks ?
AuthorPost
Pasky
Member

UK
29 Posts
12/99
Posted - May 16 2000 : 1:17PM
Ordered 13 discs from Lasers Edge. All of them were out of stock. Has anyone ordered from them before and can tell me how long they take for the o/s items to come in ?
Can't believe that ALL my order was o/s !!!
MoleMan
Member

My parents basement
7 Posts
2/00
Posted - May 16 2000 : 2:10PM
I've ordered from them a couple of times. They have good customer service. The last order had one item that was backordered. The backordered item took an extra 3 weeks. You should know that they charge separate shipping fees for each shipment, which could be real expensive for international orders.
lasersedge
Member

Carmel, IN, USA
75 Posts
2/00
Posted - May 16 2000 : 4:08PM
Pasky
I think there may be some confusion regarding your order due to you special instructions/address. All of your items are in stock, however you stated in your order:
<QUOTE FROM ORIGINAL ORDER>
Shipping Comment
IMPORTANT: Please ship all items together week commencing Monday 5th June 2000.
Please do NOT ship earlier than this date.
Thank you <END QUOTE>
We therefore backordered your order, but not before we set your entire order aside to be shipped on the 5th of June per your instructions. Please email us to discuss further.
As for split orders costing more for international orders. When choosing air mail the spliting of orders will cost $1-$2 additional shipping. You can if you wish add a "special shipping" instruction to your order at the time of checkout to "Ship All Items Together". This can be done for international or domestic orders and we will follow these instructions and ship all items together. If there is a problem getting an ordered item we will email you for instructions/possible replacements. We are always quick to respond to emails.
Thanks for your continues support and business.
Marc @ Laser's Edge
orders@lasersedge.com
Pasky
Member

UK
29 Posts
12/99
Posted - May 17 2000 : 10:56AM
I do apologise if my post caused any embarassment to you.
It seems that I was under the misapprehension that, due to the items being categorized as back ordered on the order status page, you did not have them in stock.
I stand corrected in that they were only listed thus due to the delay in shipping that I requested.
Once again, sincerest apologies for any misunderstanding the post may have caused.



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