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All Forums > International Shopping > International Shopping Forum Page 19 > Lasersedge shipping taking forever
AuthorPost
kchakkar
New Member

UK
4 Posts
1/03
Posted - Jun 4 2003 : 6:25AM
Placed order on:

5/3/2003 (3rd May 2003)

Actual shpping date:

5/5/2003 (5th May 2003)

Using the $1.99 sipping method for two dvd's. I have not recieved them yet.

Its now 4th June nearly 1 month. Has anyone had similer experience?


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Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Jun 4 2003 : 11:13AM
Not anymore after Laseredge changed their shipping service. All my orders arrive now in two weeks, sometimes 15 days but not more. Didn't the UK have some kind of custom problems? I think the problem is your customs, not Laseredge.
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Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Jun 4 2003 : 4:59PM
I recently had one order take 10 days in the UK postal system after passing customs so don't despair - it took over 3 weeks in total. You could maybe check with your local delivery office in case they couldn't deliver the package for some reason and contact Laser's Edge.
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timotei
Member

UK
271 Posts
4/02
Posted - Jun 4 2003 : 6:32PM
Well, nearly a month is too long for a LE package, I'd agree. I've just received one that was sent on the 22nd, so that was 11 days.

I have a feeling it is just random - I bet packages get to the UK fairly quickly then sit in a backlog of customs before getting back into the Royal Mail and onto you.

It's not the fault of LE, and unfortunately there's not much us punters can really do about it either, short of using a more expensive couriered delivery service.

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kchakkar
New Member

UK
4 Posts
1/03
Posted - Jun 5 2003 : 3:06PM
On the Lasersedge website is states the following:

NOTE: Packages are not trackable and, if undelivered, cannot be replaced.

Laser's Edge, Inc. is not liable for any
lost packages or items confiscated by
customs.


Laser's Edge, Inc. is not responsible
for "lost" shipments sent by Air Mail or DHL
Worldmail. Any reshipments will be at the
customer's expense.


Customers will be charged for any fees
incurred by refused or returned shipments.


Requests for special shipping procedures
are requests only. We reserve the
right to refuse any special shipping
procedures.


Laser's Edge, Inc. is not responsible for
customs duty taxes, VAT or any other fees
under any circumstances.


We will not alter our sender address when
shipping international orders nor will we
hand-address packages.


Should I still contact them?

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Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Jun 5 2003 : 4:59PM
Of course! I can't guarantee anything, but if your package has gone missing, they will at least be interested - from my experience, they'll do something to help. Just write a polite message to let them know what's happened and request some assistance.

Marc from Laser's Edge often posts here and I'm sure they are keen to ensure customer satisfaction, no matter the shipping method.

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Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Jun 5 2003 : 5:16PM
Marc is great when it comes to customer satisfaction!
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Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Jun 5 2003 : 5:21PM
That sounds like you know him intimately, Ramsey!
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Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Jun 5 2003 : 5:24PM
I really like Laseredge but I wouldn't go that far Gabriel ;-)

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kchakkar
New Member

UK
4 Posts
1/03
Posted - Jun 10 2003 : 3:51PM
I just recieved the package on Monday. it arrived in the UK on the 15th May. But I did not get it until the 9th June. Also it has not been opened.
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snowden porn
Member

London
648 Posts
11/01
Posted - Jun 10 2003 : 4:03PM
alls well that ends well. thanks for keeping us informed.

Thats bad the fact its been in teh UK all this time just sitting around. People always say that its stupid the way a package gets from USA to here in a matter of hours but weeks to get from the UK sorting office to wherever in the country you live. Its pathetic.

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Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Jun 10 2003 : 4:19PM
Snowden, I heartily concur with what you're saying (this can happen with courier stuff too, though not as bad).

To give you another example of this great British reliability, I got a Laser's Edge package yesterday, the 9th of June, which was stamped by Customs on the 15th of May, along with another package, Customs stamped the 6th of June!!!

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