As I've said in other threads, if you're finding shipments going missing then I'd use a tracked service instead of the cheap-but-risky ordinary airmail. I still can't see what LE can actually do to "improve" shipping, regarding lost packages - it's out of their hands once shipped.

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I love those movies

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but since the beginning of this month I haven't had any problems...

P.S. if you order 3+ DVD's in a single shipment, there is more of chance of being opened by customs and having import tax put on it, hence bringing a longer delay.

Edited by - jibstar on 4/24/2003 3:02:58 PM

Edited by - jibstar on 4/24/2003 3:03:32 PM

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I never expect my packages that quick. I always give them 12 days and they always turn up between 10-12 days.

Out of just under 30 orders I've had 100% success rate and never had to complain. I would imagine that customs/post workers are intercepting the packages en route to Holland as the UK has been perfect with me.

I only order 2 dvds per order.

I have used DHL express shipping once which was also perfect when i ordered 5 dvs in one hit. No hidden charges.

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Thought I would chime in since this thread was started about us.

We DO ship all packages we send confirmations on. We have been in the mail order/online business for over 15 years (since the days of Laserdiscs!). It is not in our interest to NOT ship packages (as insinuated in a previous post). I can confirm what is mentioned in this post. We have had what we suspect is theft recently. To improve this we have switched mail handlers. As most of you know, most of us (retailers) use Mail Consolidaters, this allows us to offer cheaper shipping and easier than postaging everything then having to lug it to the post office. It is picked up at our facility and then transported to a sorting facility then stuck right in the postal service.

Previously we were using DHL WORLDMAIL's sorting facility in Frankfurt Germany. We have switched, effective April 8th, to a US Company with a sorting facility in New Jersey (east coast of the US). We used them previously (a few years ago) with 100% success rate. The only downside is they are a tad bit slower than Worldmail (about 2-3 days longer). This in turn makes delivery time right around 10-12 days for most locations sometimes 15 Days. This is how we IMPROVED our mail service.

Please realize that none of the retailers here on this Great Site purposefully lose your packages, once they leave our facilities they are out of our hands.

Please feel free to contact me with any questions or concerns you may have at marc@lasersedge.com

Thanks
Marc Daege
Adult Laser's Edge

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I doubt you'd be happy even if Marc himself came over the pond and dropped it through your letterbox mate.

Lost packages are a fact of life and due to the postal system.
You should be glad that retailers like Lasersedge respond as well as they do.

If you don't want to lose packages you should pay the extra and use the tracking method.

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I'm not sure if Ramsey has kept in touch privately with Marc in the way he might have done, but if he feels hard done by, he's got the right to make his feelings known, just as Marc has the right to respond.

Lost packages may be a fact of life, but that doesn't mean you should sit back and accept the loss. Good vendors like Laser's Edge will assist their customers whenever possible. But they don't know if you have a a problem unless you get in touch with them, which is what I always recommend as the first step. Then complain here if you DO have an issue. This forum is open for anyone who's been let down to vent their spleen.

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Depending on the shipping method, mail packages (especially large ones) can take up to six weeks, sometimes more, to cross the Atlantic so I wouldn't be overly worried until mid-May or so...

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James UK

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the first disc still has not arrived and the 12th day of waiting will be tomorrow!

When i originally ordered I hoped they would all be sent at once as nothing on the sites indicates Out Of Stock (a big flaw IMO). however, it took 4 days to post the first disc and 10 days to post the second. the third is still not been sent, and it's not exactly an old or rare film.

The previous orders I hade made with LE arrived within a week, and I always cancelled orders that were out of stock, more because I hate it when a site doesn't mention when a dvd is OOS or not.

I don't think I will use them again. There's not much of an excuse for a modern, and or, established site to not display stock details.

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Great work :-)

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