I have used them twice as follows:

1. 1st time ordered on a Friday morning received on the Monday night !! WOW what speed - all emails received a friendly emailed reply and even some chat nothing to do with the order. I was very impressed and felt this was a source I would mke plenty of use of.

2. Ordered almost 2 weeks ago - by end of week one no package. Emailed Aline adn she replied asking for order number. I replied that I din't have one as I had faxed order and advised her what I had ordered and my name and address. She replied that I should receive the order this week. Based on the previous experience I was hopeful of an arrival by Tuesday or if very lucky by Monday. It is now Thursday night and still nothing and an email last night and another this afternoon have remained unanswered !!

I would have to ask the same question as a previous poster - what is going on ?

from my first experience and comments from others on here this does not appear to be the norm for them, so I do wonder what is going on !

stefan

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Still no package from Aline. Must try emailing them again - maybe Customs have nicked it - maybe they liked the title ;-)

Stef

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superfuckers site:erodvd.nl

and the results are the pages that contain that name, from that site only.

Note that this will only be as up to date as the most recent indexing of EroDVD's site by the Google-bot.

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I don't know if there is any fundamental problems, just that maybe sometimes they get a bit snowed under with orders - I mean, they are very cheap and well-known to people on this forum, so maybe they are too successful!

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Thanks for the help there on what to do Joey, I'll try to find my most recent post on this and save it on my PC to make it easier to quote. :D

Jeff604, please don't take this too personally, since it's largely cut-and-pasted with a few edits. Certainly read it through and bear in mind that it's all written in order to help both you recieve your order and to give the retailer an opportunity and help to fix the problem, which your post doesn't give them an opportunity to.

You have not answered any of the questions that could help erodvd to help you.

Length of time. "over a month ago" means very little unfortunately if they wish to check when things were sent (shipping dates).

When you emailed them. How long it's been since a reply.
Perhaps which email address you sent it to. Some companies have semi-redundant email addresses (ie: one they check daily and one that might only get checked once a week)
Did you send a second email? How long after the initial one? To which address?

Your order number so erodvd can check it out. Since I assume you don't want to publicise your email address. And I'm also assuming your details/email/name with erodvd are something different to Jeff604). If they see your posts here but can't match it to a specific customer it does neither you not them any good.

Pep has responded to your post saying that they replied to him within 15mins.

Emails do sometimes not arrive. I've had it happen to me in non-porn-or-money-transaction-related situations, more than once. Servers crash, etc etc. Anything can happen.

I strongly suggest that you email them again, to ask about your situation with as much of the above useful information as possible, so that it gives Erodvd an opportunity to get in contact with you and resolve the problem.

Honest shopping experiences (both good and bad) are what this forum is for. I'm sure we'd all love to hear any updates to your situation.

Stefan, sometimes the postal system (from anywhere to anytwhere else) can vary wildly. I know this is the case just from my experience with things within Australia, let alone from one country to another, not even considering the evil villans at HM-Customs. True it's a pain and a worry waiting for something to arrive, but give it even 3 weeks before you get too concerned. Regardless, please keep us updated here in the forums.

cheers,

scipio

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Have you managed to get an email response

I am having trouble getting a response too, I tried customerservice@erovideo.nl 15/11/02, erovideo@erovideo.nl 19/11/02, customerservice@erovideo.nl 20/11/02

my query relates to a 15.95 euro charge on my credit card!

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She also explained that they have staff shortages at the moment - so hopefully normal service resumed.

Thanks for advising this email addy :-)

stefan

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Kind regards,
Aline.

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Yesterday My order arrived (black dicks in white chicks no1)- so normal service resumed and faith in erodvd restored

Stefan

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