My DP 9 - review by Captain Jack| Author | Post |
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| MrDVD Deactivated User 124 Posts 1/01 |  Posted - Feb 25 2002 : 4:17PMI had order Sexorama from Adult DVD EMpire, but it turn out the company who made the disk printed the picture on the wrong side. I then return the DVD asking for and replacement. It was receive, but no email was sent , telling me it was in the process of replace this DVD movie. It was then ship on 2-18-02, Priority Mail. Its the 2-25-02 and i haven't yet gotten my replacement. I have called twice, but nobody gave me any insurance when I'll well receive my movie. I well not pay for something I don't have !!!!!
They have been good on new orders, but they need to work on replacement and returns !!!! MRDVD  [Link] |
| Empire Man AdultDVDEmpire.com 165 Posts 12/00 | Posted - Feb 26 2002 : 8:46AM We have policies concerning these issues. The customer sends back the defect, and when we receive the defect, we ship out the replacement. I'm guessing that you're order is being shipped in the US (because you are posting in the US shopping forum) and 7 days is a long time for priority mail. Give it a few more days and if you do not receive the replacement contact out customer service and reference this thread.  [Link] |
| MrDVD Deactivated User 124 Posts 1/01 | Posted - Feb 26 2002 : 4:24PM "Give it a few more days and if you do not receive the replacement contact out customer service and reference this thread." Okay, but would they know about this thread, your customer service people? What am i suppost to tell them? Are they going to resend it out Next Day Air? Empire paying the bill? Yes, I am in the United States. and I am in Ohio , your neighbor ! MRDVD [Link] |
| Dr. Evil DVD Advantage Employee 98 Posts 7/01 | Posted - Feb 27 2002 : 11:58AM Take it easy on them. They already shipped out your replacement. It's not Empires fault that the mail is slow. Give it some time and I'm sure that your package will come. [Link] |
| ken2 Member My own little world 76 Posts 7/00 | Posted - Mar 4 2002 : 12:31AM My order took almost a month to get here. Mail is so slow with all the new security measures going on. I usually get offers and coupons that are expired by the time I get them. [Link] |
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| MrDVD Deactivated User 124 Posts 1/01 | Posted - Mar 4 2002 : 9:26AM "I usually get offers and coupons" They not even once offer me a coupon. That tell me that they only favor certain people.
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| Dr. Evil DVD Advantage Employee 98 Posts 7/01 | Posted - Mar 4 2002 : 12:26PM I dont think Ken was talking about stuff from DVD Empire. I think he was talking more along the lines of Pizza Coupons, and $15 dollar oil and lube jobs. Most online compaines would send you offers and coupons through emails. Not Snail Mail [Link] |
| HoustonDon Member Houston 561 Posts 11/99 | Posted - Mar 4 2002 : 12:34PM (and no, I rarely get coupons from them even with my large orders) [Link] |
| Janitor Retired Porno movies, sexy videos, xxx. Adult DVD Talk at your service. 6409 Posts 11/99 | Posted - Mar 4 2002 : 1:01PM MrDVD, most companies use automated means to generate coupons (for example, coupons may be automatically sent to customers who've placed 5 or more orders, or spent $100 or more, or who haven't ordered in 2 months, etc.) I wouldn't take it personally. [Link] |
| Empire Man AdultDVDEmpire.com 165 Posts 12/00 | Posted - Mar 4 2002 : 4:09PM
MRDVD - if you send an email to our customer service, just include a link to this thread, so they understand whats happening. [Link] |
| MrDVD Deactivated User 124 Posts 1/01 | Posted - Mar 4 2002 : 4:56PM No offense or anything, but why must I generate a email to customer service ? If you have great customer service, won't someone else do that for me, and contact me back ? MRDVD P.S I did get my movie on Friday, but i had them resend it out. So i am threw with this title. I have mail it back today, and would like Adult DVD EMpire to cridit my card back 20.95 and leave this issue to rest. It not worth getting upset over something I can't control. I probably won't get coupon or anything. They even promise to cridit my shipping, but never seen one shipping cridit yet. The stamp amount should indicate how much i used to ship my defective item. Am I right?
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| Drew Black broken crankshaft 8011 Posts 9/99 | Posted - Mar 4 2002 : 5:08PM Your forum profile does not allow your email address to be viewed by others. (You elected to keep it private in your profile.) How do you expect customer service at Empire to magically know which order is yours at to contact you via email? Since they are a professional organization they certainly wouldn't deal with your private customer service issues here in the forum. [Link] |
| MrDVD Deactivated User 124 Posts 1/01 | Posted - Mar 4 2002 : 5:25PM Here my order Number = 2201122
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| Janitor Retired Porno movies, sexy videos, xxx. Adult DVD Talk at your service. 6409 Posts 11/99 | Posted - Mar 4 2002 : 5:29PM [Link] |
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