New Pornstar Interviews - [more]
Tiny Khloe: 2026 Exxxotica Interview

"I’m attracted to people’s intelligence. I like some substance. I want to be able to hold a conversation."
All Forums > Shopping Info > Shopping Info Forum Page 41 > On the Backorder vs. in-stock issue
AuthorPost
poodleboy
Member

Santa Cruz, CA
7 Posts
12/01
Posted - Dec 29 2001 : 2:02PM
My partner and I have just launched an online adult DVD sales site. Being laid off Internet folks, we're brand spankin' new to the adult biz, so the posts in this forum have been a real eye-opener for us.

The first thing we figured out when we started is that you can't have everything in stock all the time, which raises the whole "backorder-in stock" issue. Here's how we handle it -- let me know what you think: the day we get an order, we ship whatever of that order we have in-house, and we charge the credit card only for that amount. Then we send an email explaining that some stuff is backordered and it will be shipped and billed separately. When we get the backordered items in stock, we ship for free and bill only for the amount of the DVD. The idea is that the customer should get whatever we have immediately, and not have to pay extra shipping when the backordered stuff does arrive. Comments? We need all the input we can get ... :>


Poodleboy
Adult Video Nation, Inc.
100% Adult DVDs and nothing else! No spam, no pop-ups, no sex toys.

joeblow69
Member

946 Posts
2/00
Posted - Dec 29 2001 : 2:36PM
Seems like a decent policy, but I think what people are expecting now-a-days is real-time inventory status. They want to know before even putting the DVD in their cart that it is in stock.

A have a few other comments:

You have to do something about that big black banner that covers the top 1/5 of the screen. It's very unattractive. Spice it up a bit!

Your gay selection is incredibly small. Only 20 titles? I have to wonder when I see stores with such a small gay selection... how did you choose those 20 titles? None of them are relatively new, and there are only a few there that are particularly good.

poodleboy
Member

Santa Cruz, CA
7 Posts
12/01
Posted - Dec 29 2001 : 4:55PM
Joeblow--

thanks for checking out the site. We are working on integrating our database with the site such that real-time inventory status will show for each title, so you are right on there. And ... the gay category is certainly a weakness right now. And ... I have forwarded your comments about the banner to our Art guy.

Mostly I appreciate getting feedback from someone in the biz. This forum is great for that. I've joined others but they are dead ...

Poodleboy
-- don't touch yourself; you don't know where its been!

chitown
Member

10 Posts
11/01
Posted - Dec 29 2001 : 5:44PM

I've been buying dvds since about mid Oct. since then I've purchaced about 40 titles. I've only had to deal with back orders maybe twice,and thats baically how it was handled. what would have made the wait a little easier is if they could have told me aproximatly when the order would be shipped in the email.

I only use ADT when i purchase my dvds, so I can get the best prices and make sure my titles are in stock. but I will surf other sites and here are a few sugestions after i browsed yours.add in stock updates, use brighter colors their more appealing to the eye(lose the black),and best sellers by studio is a nice feature.

I noticed that your prices are fair so theirs maybe 2 more things. Add Jake Steed prod. and West Coast prod. to your studio search, and join ADT. just a few suggestions. good luck, peace




Jump To: