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All Forums > Tech Talk > Tech Talk Forum Page 46 > Ongoing computer woes
AuthorPost
lindi
Senior Member


12345
3205 Posts
9/02
Posted - Oct 31 2005 : 12:48PM
We are simple folk here, and can't figure out what our computer is doing these last few weeks.

Perfect example -- I go to change my forum profile, and the little boxy pop-upy thing doesn't open. A blank white window thing comes up, and the computer freezes. No windows will close, the computer won't be shut off, nothing. It takes 20 or 30 minutes to chew on things and shut down.

After a few days of ignoring that, when I click on links, the computer locks up. So I surf around without opening links. Nice.

In either case, when it does this, the task panel shows the cpu is 100% in use. Running MSConfig doesn't help. Running spybot doesn't do it, or maybe it works for 15 minutes after rebooting. Deleting cookies and temporary files worked at least once. All our earthlink updates and windows updates, etc. have been done.

Anyway, when we get frustrated, we do all those things and it works briefly. We added Spyware Blaster, too. Still all the same problem.

Now what?

Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Oct 31 2005 : 12:53PM
What program is doing popup blocking? I suspect you might have a few programs attempting to do the same thing. I've never used Earthlink's software but I've read that they bundle anti-popup, anti-spyware and other goodies.
lindi
Senior Member

12345
3205 Posts
9/02
Posted - Oct 31 2005 : 1:13PM
We inactivated Earthlink's pop-up blocker, but it didn't help, and it's back on now. We don't know if our spyware blockers block pop-ups, or if AVG does, but we have those as well as Zone Alarm, and we don't know if Windows XP has a pop-up blocker. We uninstalled McAffee but it re-grew, and we deleted it again and now we think it's all gone.

Sounds like a real mess, eh?

Edited by - lindi on 10/31/2005 1:13:23 PM

Hardware All-Star Supporter
All-Star Member

Your other left
14594 Posts
3/02
Posted - Oct 31 2005 : 1:22PM
Do you recall what, if anything changed on the computer shortly before the problem started? For example, did you add a piece of software or update any existing software?

Do you have Automatic Updates enabled for XP?

What components of McAfee are you running? (Antivirus, personal firewall, spamkiller)

Are you using Internet Explorer, Firefox or something else as your browser?

Do you have any 3rd party 'toolbars' installed in your browser?

DenverDon
Benevolent

Firmly Embedded in Depravity
5914 Posts
7/02
Posted - Oct 31 2005 : 1:23PM
"... and the little boxy pop-upy thing doesn't open ...

God I love your techie-talk language lindi.

DenverDon

 
lindi
Senior Member

12345
3205 Posts
9/02
Posted - Oct 31 2005 : 1:38PM
Well, DD, I wanted to give an accurate picture of where we stand in terms of computer skills. I wasn't sure if those were in the pop-up category or had some other name. Deer in headlights.

Okay. for Hardware's questions:

I'm not sure what updates might have been run before the problem started. My husband does those, and he mostly uses the computer to play chess, so the person doing the updating is not the person who experiences the resulting problems. However, he regularly updates Spybot and AVG, and has updated Earthlink a few times.

We have XP on auto update.

McAfee is totally uninstalled as far as we know.

We run ie, and have not tried firefox.

The only third party toolbar we have is Earthlink.

I surely hope that is somehow illuminating. It's clear as mud to us.

Hardware All-Star Supporter
All-Star Member

Your other left
14594 Posts
3/02
Posted - Oct 31 2005 : 2:37PM
OK, so basically you don't have a clear picture of what changed, so you don't have any kind of roadmap on how to 'back out' of the boo-boo.

SO... for starters, I suggest you download Firefox from here, and see if you have the same problem with it. Please note that I wouldn't advise installing the Earthlink toolbar in Firefox.

lindi
Senior Member

12345
3205 Posts
9/02
Posted - Oct 31 2005 : 3:02PM
Okay. Thanks! We'll try that after lunch.
DenverDon
Benevolent

Firmly Embedded in Depravity
5914 Posts
7/02
Posted - Oct 31 2005 : 3:28PM

You came through loud and clear, and it was understood perfectly.

... but I still love your techie-talk.

DenverDon

Hardware All-Star Supporter
All-Star Member

Your other left
14594 Posts
3/02
Posted - Oct 31 2005 : 4:25PM
What's for lunch?
lindi
Senior Member

12345
3205 Posts
9/02
Posted - Oct 31 2005 : 8:03PM
I think I had some Malt O Meal. Not sure if I grabbed something else before I went down to town. Maybe some fresh coconut out of the shell.

However, my husband had made some barley soup (yum) for his lunch, and I'm having that for dinner. You add buttermilk to it in the bowl. Yum.

Now for the real news -- this computer didn't run this fast when we bought it last December! Yes! Thank you! You know who I'm gonna turn to next time. (All he did while I was gone was install firefox without an Earthlink toolbar).

Now I have to eat that soup and get dressed as a witch.

Edit -- a spoonful of homemade blackberry jam in a little pool on top of the Malt O Meal.

Edited by - lindi on 10/31/2005 8:05:04 PM

Hardware All-Star Supporter
All-Star Member

Your other left
14594 Posts
3/02
Posted - Oct 31 2005 : 8:35PM
That is good news. Now, if you know how to uninstall the Earthlink toolbar then you can try that with Internet Explorer and see if that solves the original problem.

However, if you choose to keep using Firefox then be sure to go back into Internet Explorer and delete all the temp files and cookies so as to free up disk space. Don't try to delete Internet Explorer, though. The good folks at Microsoft made sure it was ::ahem:: part of the operating system (cough...cough), so Windows will be very unhappy if you try to remove it.

lindi
Senior Member

12345
3205 Posts
9/02
Posted - Oct 31 2005 : 8:39PM
Noted, and we are going to make damned sure we follow those instructions to the letter. Thanks!

Ahhhhhhhhhhhhh...

oatmeal
Meat Popsicle

Seeking Beauty
1738 Posts
8/04
Posted - Nov 1 2005 : 7:26AM
www.ccleaner.com is a great little program for wiping out all your temporary files and history. you can even configure it to keep certain cookies around (so you don't have to log in to sites for every visit, like ADT)
lindi
Senior Member

12345
3205 Posts
9/02
Posted - Nov 1 2005 : 12:44PM
Thanks -- good timing -- we haven't done that yet.



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