objRS was empty

New Pornstar Interviews - [more]
Little Puck Interview

"I’m a woman of varied tastes. I can get off to a lot of different things. I enjoy switching it up."
All Forums > International Shopping > International Shopping Forum Page 17 > Open Letter to Adultdvdempire
AuthorPost
dagstor
Deactivated User


63 Posts
7/03
Posted - Sep 9 2003 : 3:48AM
Open Letter to Adultdvdempire;
(info@adultdvdempire.com)

You must know by now that I have paid to Adultdvdempire $23.95, pluss shipping - total amount: $35.40 - for a defective DVD ("Depraved Fantasies"). You and I also know that this title is out of stock and "Currently Unavailable". (Everyone out there can tell by your web sites.) And no one seems to know when it will be be in stock again - if it ever will.

"Depraved Fantasies" (along with Order #4187696), was placed July 30, 2003. How long is it reasonible for customers to wait for their compensations? When will you make good for my loss?

You have received the defect DVD along with the invoice, so please don´t keep telling me that you are missing the case and original art work.

How difficult can it be to just replace with an other title which is in stock - or refund to my credit card? And why do you not answer my e-mails anymore?

Kind regards
dagstor,
best customer from Norway.

Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Sep 9 2003 : 9:28AM
Keep us up to date how this turns out!

Btw, I would advice you to check out Lasersedge. Cheap prices and great customer service.

DVD_Freak
Member

Germany
251 Posts
4/02
Posted - Sep 9 2003 : 3:49PM
Try to order with Fivestar next time. They would have replaced it without sending the defective one back, which also makes no sense for international orders I think!
Ethan
Five Star DVD

Five Star DVD Tempe, Arizona
47 Posts
9/03
Posted - Sep 9 2003 : 5:07PM
Greetings!

Out of respect to my fellow postees and e-tailers, I can be reached at ethan@fivestardvd.com. Please email me directly for specific information regarding fivestardvd.com. I am more than happy to explain our rates and service via email or in a post directly involving our company. Thanks again!

Ethan Singer
Customer Service Rep.
Five Star DVD

Edited by - Ethan on 9/9/2003 7:10:21 PM

Edited by - Ethan on 9/9/2003 7:11:06 PM

Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Sep 9 2003 : 5:57PM
I like the prices at fivestardvd but their shipping prices are too high for me compared to Lasersedge ($1.99) and Gamelink (free shipping if you order for more than $150).

I will buy movies for sure there if their shipping gets cheaper.

 
dagstor
Deactivated User

63 Posts
7/03
Posted - Sep 17 2003 : 4:44AM
Hello Ramsey and everyone;

Here is latest news about Adultdvdempire: There is nothing to tell. Nothing ever happen!

They promised to credit my account if I returned the plastic case and "art work" cover. (That is about three weeks ago. Three weeks before that I returned the defective DVD itself.)

Adultdvdempire don´t intend to make good my loss. I do understand that now. And as I have told you before: they they don´t even answer emails any more.

Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Sep 17 2003 : 9:59AM
dagstor, I emailed ADE to attract attention to your problem.
They answered it in this thread
They provide an email address and a person for you to contact there. They've assured me this forum is important and that international business does matter.

So, please give that a chance and let us know what happens.

Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Sep 17 2003 : 11:18AM
If that's the case than why do they charge the most when it comes to internationally shipping?
Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Sep 18 2003 : 5:04AM
Let's stick to the facts here, Ramsey.

Dagstor has a complaint about Adult DVD Empire's return policy.

You asked me to do something. I did it.

Adult DVD Empire commented to me, and in this forum.

They may not have satisfied you or Dagstor, but that's the way it is.

I think everyone who reads the forum is now quite clear about how you and Dagstor feel about this company without need for further comment, unless you've got something positive , and I mean that, to further this discussion. I have asked Adult DVD Empire to comment again, which is the only way that I can see will progress this thread.


Edited - revised message

Edited by - Gabriel Nine on 9/18/2003 5:35:36 AM

Empire Man
AdultDVDEmpire.com

165 Posts
12/00
Posted - Sep 18 2003 : 11:14AM
Dag -

Just checked with customer service this morning...

You were credited $23.95 fro order # 4288023 on 9/17. you should have an email from our customer serivce regarding this credit.


I hope this resolves the issue to your satisfaction.

dagstor
Deactivated User

63 Posts
7/03
Posted - Sep 18 2003 : 12:03PM
Finally, after all this noise (thanks to Ramsey, Gabriel Nine and myself), Adultdvdempire (Erika) has promised to credit back the amount of $23.95.

So little money, but so much hullabaloo. Hope we all have learned now...




Jump To: