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| foxdvd Member 30 Posts 8/00 |  Posted - Nov 1 2000 : 2:00PM(read my last post to see the fix to this problem..thanks adultdvdnow) I placed my first order with adultdvdnow last week. Today I received the package in the mail, which confused me because I was suppose to get it by ups, and I DO have a normal mailing address. Anyway, the package seemed fine, and I opened it, to find a lot of foam, and a receipt, but no DVD. This is the first time this has ever happened to me in all my online DVD purchases, and it was a little upsetting. Anyway, so I emailed them the problem, but I worry about what their response is going to be. What is the history of this store? Will they treat me right here? The reason I am scared is because it was sent through the mail. On their site, they say they do not insure the DVD if it is sent by mail. Of course, I paid to have it shipped by UPS, and they sent it by mail on their own. All I want is my DVD, and I really do not want to dispute it with my credit card, but I will if they do not give me another one. Thanks for your time, and please let me know how they have handled problems in the past. Edited by - foxdvd on Nov 1 2000 [Link] |
| Drew Black broken crankshaft 8009 Posts 9/99 | Posted - Nov 1 2000 : 2:57PM [Link] |
| foxdvd Member 30 Posts 8/00 | Posted - Nov 1 2000 : 3:02PM
Edited by - foxdvd on Nov 1 2000 [Link] |
| Drew Black broken crankshaft 8009 Posts 9/99 | Posted - Nov 1 2000 : 4:42PM I'm sure you have seen Frank from Adult DVD Now posting here in the forum. (I used to work with Frank at a previous job.) He personally handles most of these issues for them. I'm sure he will correct the situation. [Link] |
| foxdvd Member 30 Posts 8/00 | Posted - Nov 1 2000 : 7:45PM He also was curious about the package like you Drew. I described the condition the best I could to him, hoping it helps.
Thanks for the reassurance Drew, and thanks adultdvdnow for the quick fix to this problem. [Link] |
| Jay Member San Diego, California, USA 54 Posts 4/00 | Posted - Nov 2 2000 : 5:52PM I am very concerned about our customers getting their orders, accurately, and fast! One of two things could of happened here; 1. USPS decided to help themselves to a free movie..... has happened before! 2. One of our shippers may have made a mistake.... (they are only human). In any case, we guarantee your satisfaction. We will always resolve a situation with you. Just tell us, either by our 1-800 toll free number, or drop us an e-mail. We will take care of you! I want to stress this to everyone.... if any customer of ours has a problem, or a concern, don't be afraid to e-mail me personally. I take great pride in our customer service, and I want to make sure it is the best in the industry. So please, everyone, give me feedback! You can e-mail me personally and confidentially, at "jbarron@alphacomdvd.com" In addition, Frank is our customer service manager. You can also e-mail him, at "frank@alphacomdvd.com" I would like to leave on this note; All of the competitors on this site have been heavily scrutinized by Adult DVD Talk before being taken on as an advertiser. They just don't take anyone! In fact, they have even taken some competitors off their site! Thus, I would trust, any of the competitors on this web site are honest, trustworthy companies that would take care of the customer. So in short, don't be afraid to order from any competitor on this site. They are all top notch companies and they all care! I know this, because I am personally familiar with many of the owners. I hope this post settles any rattled nerves some of you may be feeling when considering ordering from an online store, advertising with Adult DVD Talk. Thank you. Jay Barron [Link] |
| Janitor Retired Porno movies, sexy videos, xxx. Adult DVD Talk at your service. 6409 Posts 11/99 | Posted - Nov 2 2000 : 6:06PM [Link] |
| foxdvd Member 30 Posts 8/00 | Posted - Nov 2 2000 : 7:39PM I know it must be frustrating when some small problem like this is posted on a public forum, and if I had to do it over again, I would not have posted it unless the problem was not handled well. I hope this does not invite everyone to post every little problem they have, unless those problems are not fixed. My main reason for posting it was my situation was strange to me because I did not expect to receive my package by USPS, and it confused and scared me. In the future I will only speak well of a company, until something goes wrong, AND they will not fix it. I doubt that will every happen though. [Link] |
| Jay Member San Diego, California, USA 54 Posts 4/00 | Posted - Nov 4 2000 : 7:18PM Thank you. Jay Barron [Link] |
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